Experienced Customer Service Expert - Remote Overnight Operations for blithequark
**Job Description:**
About blithequark
At blithequark, we're a global leader in digital business services, dedicated to delivering innovative solutions that simplify, speed up, and make a positive impact on people's lives. With a team of over 500,000 passionate and inspired individuals speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment.
As a forward-thinking organization, we're committed to fostering a culture of collaboration, creativity, and inclusivity. Our mission is to provide an environment where our employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day. We believe that when employees are happy and healthy, they're more productive, creative, and engaged.
**Benefits of Working with blithequark**
We're proud to offer a comprehensive range of benefits that support our employees' well-being and career growth. These include:
* Paid Training to help you develop your skills and expertise
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and pursue your passions
* Employee wellness and engagement programs to support your physical and mental health
**Teleperformance and You**
At blithequark, we're dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit!
**Responsibilities**
As a Customer Service Expert, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Your responsibilities will include:
* Handling and carefully responding to all customer inquiries
* Providing excellent customer service through active listening
* Working with confidential customer information and treating it sensitively
* Aiming to resolve issues on the first call by being proactive
* Appropriately communicating with customers
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling if required
**Qualifications**
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* Ability to work overnight shifts
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a seamless and productive work experience, you'll need to meet the following internet connection requirements:
* Minimum subscribed download rate equal to or exceeds 12.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our blithequark Family**
At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
**Equal Opportunity Employer**
blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in all aspects of our business.
**Employment Type**
This is a full-time position, offering a unique opportunity to join our team and contribute to our mission of making a positive impact on people's lives.
**Apply Now**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team and discover a career that's full of possibilities and growth.
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