Experienced Full-Time Customer Service Associate - Nights and Weekends with Opportunities for Growth at Blithequark

Join the Team at Blithequark: Delivering Exceptional Customer Experiences in the Live Event Industry

Blithequark is a leading player in the live event industry, providing a platform for buying and selling tickets to various events. We are seeking a highly skilled and motivated Customer Service Associate to join our team in Coppell, TX. As a Customer Service Associate, you will play a critical role in managing transactions and relationships with our valued sellers and customers, ensuring that we provide elite service to both parties.

About the Role

As a Customer Service Associate at Blithequark, you will be responsible for taking calls and responding to emails on a broad range of event and order-related questions. You will work to resolve issues, provide solutions, and ensure that our customers and sellers have a seamless experience. This is a full-time role that requires a strong customer service mindset, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Manage transactions and relationships with valued sellers and customers, providing elite service to both parties
• Take calls and respond to emails on a broad range of event and order-related questions
• Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigate order queue and determine what requires attention to provide real-time assistance
• Play an active role in continued learning to advance skill sets necessary for individual and team goals
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

What We Offer

At Blithequark, we are committed to providing our employees with a supportive and dynamic work environment that fosters growth and development. Here are some of the benefits and perks we offer:

Compensation and Benefits:

• $40,000 base salary with overtime eligibility
• Bi-annual bonuses
• Annual equity grant
• Overtime eligible for any hours worked over 40/week

Work Environment and Culture:

• Hybrid model, not fully remote (3 days in office, 2 days at home)
• Opportunities for growth and development in a dynamic and supportive work environment
• Collaborative team with a strong focus on customer service and satisfaction

Requirements and Qualifications

To be successful as a Customer Service Associate at Blithequark, you will need:

Essential Qualifications:

• Outstanding communication, attention to detail, and organizational skills
• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude

Preferred Qualifications:

• Previous experience in customer service or a related field
• Knowledge of the live event industry or ticketing platforms
• Experience working in a fast-paced environment with multiple priorities

What to Expect in Your First 30, 90, and 180 Days

As a new Customer Service Associate at Blithequark, you can expect a comprehensive onboarding process that will prepare you for success in your role. Here is an overview of what you can expect in your first 30, 90, and 180 days:

First 30 Days:

• Complete new hire orientation and gain knowledge and resources about how Blithequark operates and the live event industry
• Learn how ticket marketplaces operate and how you will contribute to providing great experiences for our customers
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems

First 90 Days:

• Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigate order queue and determine what requires attention to provide real-time assistance

First 180 Days:

• Play an active role in continued learning to advance skill sets necessary for individual and team goals
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

Why Join Blithequark?

At Blithequark, we are passionate about delivering exceptional customer experiences in the live event industry. We are committed to providing our employees with a supportive and dynamic work environment that fosters growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply

If you are interested in joining our team as a Customer Service Associate, please submit your application through our website. We look forward to hearing from you!