Experienced Product Manager Retention and Customer Experience Strategist – Driving Engagement and Loyalty through Data-Driven Initiatives at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about delivering exceptional customer experiences that foster loyalty and retention. As a leader in the industry, we recognize the importance of understanding our customers' needs and preferences to drive business success. The blithequark team is seeking a talented Product Manager to join our Customer Experience & Engagement team, focusing on retention communication strategies that enhance device health, subscription retention, and user engagement. This role offers a unique opportunity to make a significant impact on our customers' lives and contribute to the growth and success of blithequark.

Key Responsibilities

As a Product Manager at blithequark, you will be responsible for developing and executing data-driven retention initiatives that support our goals. Your key responsibilities will include:

• Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention.
• Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention.
• Leveraging data and customer insights to identify opportunities and acting as the voice of the customer to propose communications that improve the blithequark customer experience.
• Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement.
• Communicating campaign performance and recommendations to leadership to inform future retention strategies.
• Staying up-to-date on industry trends and best practices in customer retention to continuously improve blithequark's approach.

A Day in the Life

Each day at blithequark brings new opportunities to impact our customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting.

About the Customer Experience & Engagement Team

The Customer Experience & Engagement team at blithequark is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain blithequark's growing customer base. As a Product Manager, you will be an integral part of this team, working closely with cross-functional teams to drive business results and customer satisfaction.

Essential Qualifications

To be successful in this role, you will need:

• 5+ years of product or program management, product marketing, business development, or technology experience.
• A Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end-to-end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience influencing senior leadership through data-driven insights.
• Experience working across functional teams and senior stakeholders.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Product Manager, you will have access to a wide range of training and development opportunities, including mentorship programs, workshops, and conferences. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Our goal is to provide you with the skills and knowledge you need to succeed in your role and advance your career at blithequark.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values diversity, inclusion, and creativity. Our work environment is collaborative and fast-paced, with a focus on delivering exceptional customer experiences. We believe in empowering our employees to take ownership of their work and make decisions that drive business results. Our company culture is built on a foundation of respect, trust, and open communication, and we are committed to creating a workplace where everyone feels valued and supported.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a base salary, equity, and a range of benefits, including medical, financial, and other perks. Our compensation reflects the cost of labor across several US geographic markets, and we offer a range of benefits to support your health, well-being, and financial security. We are a total compensation company, and we believe in rewarding our employees for their hard work and contributions to the business.

Conclusion

If you are a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Product Manager, you will have the chance to make a significant impact on our customers' lives and contribute to the growth and success of our business. We are committed to creating a workplace where everyone feels valued and supported, and we look forward to welcoming you to our team. Apply now to join blithequark and start your journey as a Product Manager Retention and Customer Experience Strategist.