Experienced Customer Service Manager - Lead, Engage, and Develop High-Performing Teams at blithequark

Join the blithequark Family and Unlock a World of Opportunities

Are you ready to embark on a journey that will take you to new heights, both personally and professionally? At blithequark, we're not just looking for employees; we're looking for individuals who are passionate about delivering exceptional customer experiences, leading high-performing teams, and making a meaningful impact in the lives of our customers.

As a Customer Service Manager at blithequark, you'll be part of a dynamic team that's dedicated to providing top-notch service to our customers. You'll have the opportunity to develop your skills, advance your career, and become the best version of yourself. Our leadership program is designed to help you grow and succeed, and we'll provide you with the tools, resources, and support you need to excel in your role.

Why You'll Love This Job

At blithequark, we're committed to creating a work environment that's inclusive, diverse, and empowering. As a Customer Service Manager, you'll be responsible for leading, engaging, and developing our frontline colleagues to deliver exceptional customer experiences. You'll be passionate about safety, teamwork, leadership, and delivering quality products to our customers, frontline colleagues, and vendors.

Here are just a few reasons why you'll love working at blithequark:

• Opportunities for career growth and development
• A dynamic and inclusive work environment
• A chance to make a meaningful impact in the lives of our customers
• A comprehensive benefits package, including medical, dental, and vision benefits
• A 401(k) program with employer contributions
• Employee assistance programs, pet insurance, and discounts on hotels, rental cars, and travel

What You'll Do

As a Customer Service Manager at blithequark, you'll be responsible for driving operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer care. Your key responsibilities will include:

• Leading and developing high-performing teams to deliver exceptional customer experiences
• Establishing team and individual goals that support departmental and organizational objectives
• Mentoring and coaching frontline colleagues in skill development, customer care height, and company culture behaviors
• Fostering effective relationships with colleagues that promote empathy, genuineness, trustworthiness, respect, and pride
• Effectively allocating resources and providing support to enable teams to meet operational goals in a safe and efficient manner
• Ensuring the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations, and other related safety initiatives
• Promoting effective communication among departments to engage our team in achieving shared goals
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policy/procedure
• Embracing the fundamental beliefs of blithequark, including energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability
• Managing elevated service issues and being visible to colleagues when issues arise
• Communicating key corporate and local information to frontline leaders in an efficient and effective manner

Essential and Preferred Qualifications

To be successful as a Customer Service Manager at blithequark, you'll need:

• A Bachelor's degree
• Previous airport customer service experience
• 3+ years of experience leading others
• Knowledge of company policies and procedures and functional automation applications
• Ability to extract the best performance from the workforce through proactive employee engagement and support for an inclusive workspace
• Effective listening skills, decision-making skills, and problem-solving skills
• Ability to work independently and collaboratively
• Ability to work under demanding operational circumstances
• Ability to prioritize and execute with a sense of urgency and accuracy
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• USPS clearance or the ability to obtain USPS clearance

Skills and Competencies Required for Success

To excel as a Customer Service Manager at blithequark, you'll need to possess the following skills and competencies:

• Leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to think critically and make sound business decisions
• Problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and adapt to changing circumstances
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and manage multiple projects simultaneously

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and succeed. As a Customer Service Manager, you'll have access to a range of career development opportunities, including:

• Leadership development programs
• Training and coaching
• Mentorship opportunities
• Career advancement opportunities

Work Environment and Company Culture Highlights

At blithequark, we're proud of our inclusive and diverse work environment. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, vendors, communities, and shareholders, helping colleagues reach their full potential and creating an inclusive workplace that addresses and exceeds the needs of our diverse world.

Compensation, Perks, and Benefits

As a Customer Service Manager at blithequark, you'll be eligible for a competitive salary of $25/hour. You'll also have access to a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) program with employer contributions
• Employee assistance programs
• Pet insurance
• Discounts on hotels, rental cars, and travel

Conclusion

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Manager, you'll have the chance to lead high-performing teams, develop your skills, and make a meaningful impact in the lives of our customers. Join our dynamic team and unlock a world of opportunities!

Apply Now!