**Experienced Customer Care Representative – Home Warranty Industry Expertise (Work from Home with On-Site Training, Evening Shifts)**
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading provider of home warranty solutions, as an Experienced Customer Care Representative. In this role, you will play a critical part in ensuring our customers receive the highest level of service and support, while working from the comfort of your own home.
**About blithequark**
At blithequark, we pride ourselves on providing confidence and peace of mind to homeowners through our comprehensive Home Protection Plan. Our mission is to offer the best value in the home warranty industry, making us the go-to choice for homeowners across the nation. With a strong focus on customer satisfaction, we strive to deliver exceptional service and support to our customers, every step of the way.
**Job Summary**
As an Experienced Customer Care Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our customers. You will work closely with our team to ensure that our customers receive the highest level of support, while maintaining a positive and productive work environment.
**Responsibilities**
* Investigate the nature of the incident being claimed, evaluating inspection reports, photos, and previous service invoices to determine the best course of action.
* Enter data detailing the events and damage related to the incident, ensuring accurate and timely documentation.
* Review the claim-holder's warranty to determine what should be covered, ensuring that our customers receive the support they need.
* Coordinate the services of mechanics to ensure that items are repaired, working closely with our network of trusted partners.
* Negotiate claim settlements with claimants, using your exceptional communication skills to resolve issues and find mutually beneficial solutions.
* Meet performance metrics, consistently delivering high-quality service and support to our customers.
* Participate in on-site training, learning about our products and services, and developing your skills and knowledge to excel in this role.
**Qualifications**
* 1+ years prior experience in a similar role or call center experience is strongly preferred, with a proven track record of delivering exceptional customer service.
* Willingness to accept new challenges and adapt to changing situations, with a strong work ethic and time management skills.
* Superior communication skills, with the ability to effectively communicate with customers, colleagues, and partners.
* Analytical thinking skills, with the ability to evaluate complex situations and find creative solutions.
* A strong attention to detail, with the ability to accurately document and track customer interactions.
* Ability to handle conflict and difficult situations, with a calm and professional demeanor.
* Sound computer skills or the ability to quickly learn new software, with experience using CRM systems and other customer service tools.
* Basic knowledge of HVAC, plumbing, and/or electrical systems is preferred, but not required.
* Ability to stay productive while working independently, with support available for questions and concerns after hours.
* A distraction-free workplace/office, with a reliable internet connection and necessary equipment.
**What We Offer**
* Competitive compensation and benefits package, including medical, dental, and vision coverage.
* Opportunities for career growth and professional development, with training and support to help you succeed.
* Flexible work schedule, with evening shifts available to accommodate your needs.
* Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
* Recognition and rewards for outstanding performance, with opportunities to advance your career and take on new challenges.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to our team's success.
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our team.