Experienced Full Stack Customer Service Representative - Patient Advocacy and Support at Blithequark

Join the Team That's Redefining Chronic Care Management at Blithequark

Are you passionate about delivering exceptional customer service and making a meaningful difference in the lives of patients? Do you thrive in dynamic environments and possess excellent communication and problem-solving skills? Look no further than Blithequark, where we're committed to revolutionizing at-home patient care. As a leader in the industry, we're seeking talented individuals like you to join our Patient Support Department as a Patient Advocate Representative.

About Blithequark and Our Mission

At Blithequark, we're dedicated to providing top-notch patient care and support through innovative solutions and compassionate service. Our approach to chronic care management is redefining the industry, and we're looking for professionals who share our vision and values. As a Patient Advocate Representative, you'll be at the forefront of our call center operations, delivering world-class customer service and support to our patients.

Job Summary

As a Patient Advocate Representative at Blithequark, you'll play a critical role in ensuring patient satisfaction and accurate processing of reorders. You'll work closely with patients, physicians, and referral sources to resolve issues, provide education on insurance coverage, and deliver exceptional customer service. If you're a motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Obtain and process authorizations for reorders, ensuring timely and accurate shipping of patient supplies.
• Resolve patient issues and concerns via phone, document processing, and medical record validation, providing solutions and alternatives as needed.
• Verify patient medical documentation to ensure accurate billing of services and compliance with regulatory requirements.
• Maximize patient base through retention efforts and cross-selling via phone, identifying opportunities to add services and improve patient outcomes.
• Handle inbound and outbound calls from patients' physicians and referral sources, providing education on insurance coverage, troubleshooting concerns, and ensuring patient satisfaction.
• Audit configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
• Maintain a strong understanding of medical documentation, insurance requirements, and company procedures, ensuring compliance and accuracy.
• Maintain confidentiality and handle sensitive information with discretion, adhering to company policies and procedures.
• Demonstrate regular, predictable, and consistent attendance, with flexibility to meet the needs of the department.

Essential Qualifications

• Minimum high school diploma or GED equivalent required.
• Customer service experience preferred, with a strong ability to communicate effectively and empathetically with patients and healthcare professionals.
• Proficient computer literacy, with strong keyboarding skills and ability to accurately key data while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills essential for success in this role.
• Exceptional phone and email etiquette, with ability to adapt to changing situations and priorities.
• Evening and weekend availability may be required, with flexibility to work varied shifts as needed.

Preferred Qualifications

• Experience in a call center or customer service environment, with a strong understanding of patient advocacy and support.
• Familiarity with medical terminology, insurance requirements, and regulatory compliance.
• Certification in customer service or patient advocacy, such as HCAHPS or CAHPS.

What We Offer at Blithequark

At Blithequark, we're committed to providing a supportive and dynamic work environment that fosters growth and development. As a Patient Advocate Representative, you'll have access to:

• Competitive hourly rate of $18/hour.
• Comprehensive training and onboarding program to ensure success in your role.
• Ongoing coaching and feedback from experienced team leaders and mentors.
• Opportunities for career advancement and professional growth within the company.
• A collaborative and patient-centric work environment that values compassion, certainty, and advancement.

Our Core Values

At Blithequark, we're guided by a set of core values that reflect our commitment to patient care and support:

Certainty

The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency.
• Deliver what you commit to, with a focus on reliability and accountability.

Compassion

We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization.
• Treat others the way you want to be treated, with empathy and understanding.

Advancement

We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals.
• Speak the truth, with a focus on transparency and honesty in all interactions.

Why Join Blithequark?

If you're passionate about delivering exceptional customer service and making a meaningful difference in the lives of patients, we invite you to join our team at Blithequark. As a Patient Advocate Representative, you'll have the opportunity to:

• Make a positive impact on patient outcomes and satisfaction.
• Develop your skills and expertise in a dynamic and supportive work environment.
• Collaborate with a talented team of professionals who share your passion for patient care and support.
• Enjoy a competitive hourly rate and comprehensive benefits package.

How to Apply

If you're excited about the opportunity to join our team at Blithequark, please submit your application today. We can't wait to hear from you and explore how you can contribute to our mission of redefining chronic care management.