Experienced Full-Time Work from Home Inbound Customer Service Representative - Flexible Scheduling and Growth Opportunities with blithequark

Join the blithequark Team: Where Flexibility Meets Opportunity

blithequark is seeking highly motivated and customer-focused individuals to join our team as Work from Home Inbound Customer Service Representatives. As a leading customer-centric business, we support warehousing, information technology, and contact centers, and we're looking for talented professionals to help us deliver exceptional customer experiences. If you're looking for a flexible part-time job that fits your schedule, with opportunities for growth and development, then this could be the perfect role for you.

About blithequark

blithequark is an affiliate company of a leading multi-channel direct-marketing organization, and we're committed to supporting the communities we work in. We offer a range of benefits and programs that support the well-being of our employees, and we're looking for individuals who share our values and are passionate about delivering exceptional customer service.

Job Summary

As a Work from Home Inbound Customer Service Representative with blithequark, you will be responsible for maintaining positive customer relations by addressing all types of product-related concerns, including taking orders, verifying information, tracking packages, and answering customer questions. This is a temporary/part-time role with flexible scheduling, offering the opportunity to work from the comfort of your own home.

Key Responsibilities:

• Provide exceptional customer service by responding to customer inquiries and resolving product-related concerns in a timely and professional manner.
• Take orders, verify information, track packages, and answer customer questions.
• Navigate through multiple systems and enter information using your keyboard, including function keys, while speaking with customers on the phone.
• Maintain accurate records and reports, and perform other administrative tasks as required.
• Work independently from home, meeting productivity and quality standards.

Requirements:

Essential Qualifications:

• Must be 18 years or older.
• Live in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.
• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Windows 10 or 11 operating system.

Preferred Qualifications:

• Previous customer service experience.
• Experience working in a call center or contact center environment.
• Strong technical skills, including proficiency in multiple software applications.

Technical Requirements:

Preferred Computer Requirements:

• A PC or Laptop with:
  • Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP).
  • Processor:
    • AMD Ryzen 2nd Generation or newer.
    • INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer.
  • 8GB RAM or installed memory.
  • 10GB of Free Hard Disk Space.
• Dedicated High Speed Internet:
  • Internet Download Speed: 10.0 MBPS.
  • Internet Upload Speed: 5.0 MBPS.
  • Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed).

Minimum Computer Requirements:

• A PC or Laptop with:
  • Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP).
  • Processor:
    • AMD 2.1GHZ or higher.
    • INTEL 1.8GHZ or higher.
    • INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer.
  • 4GB RAM or installed memory.
  • 10GB of Free Hard Disk Space.
• Dedicated High Speed Internet:
  • Internet Download Speed: 4.0 MBPS.
  • Internet Upload Speed: 2.0 MBPS.
  • Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed).

Other Requirements:

• Keyboard: Function Keys (F-Keys).
• Wired USB Headset.
• Webcams are recommended (not required).
• Dual monitors recommended (not required).
• Minimum monitor size of 17+ inches recommended (not required).
• External mouse recommended (not required).

Training Requirements:

• Mandatory training sessions:
  • 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm.
  • 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm.
  • Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm.

What We Offer:

Benefits and Perks:

• Competitive hourly rate: $14.00 per hour, with opportunities for upsell commission.
• Flexible scheduling: choose your own availability and work around your existing commitments.
• Paid training: comprehensive training program to ensure your success.
• Employee discounts: up to 50% off company products.
• Booster Discount Certificates: purchase company products for free.
• Performance-based pay and incentives.
• Shift premium pay for 2nd, 3rd, and weekend shifts.
• Holiday pay for employees returning for their fifth consecutive season.
• Safety and attendance incentives.

Why Join blithequark?

At blithequark, we're committed to supporting the well-being of our employees and the communities we work in. We offer a range of benefits and programs that support our employees' growth and development, and we're looking for individuals who share our values and are passionate about delivering exceptional customer service. If you're looking for a flexible part-time job with opportunities for growth and development, then this could be the perfect role for you.

How to Apply:

If you're interested in joining our team as a Work from Home Inbound Customer Service Representative, please apply online. We look forward to hearing from you!