**Experienced Full Stack Technical Support / Customer Service Representative – Remote Customer Experience Expert**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team of talented professionals as a Technical Support / Customer Service Representative. As a remote customer experience expert, you will play a vital role in providing top-notch support to our clients, helping them navigate the world of technology and beyond. **About blithequark** At blithequark, we're more than just a company – we're a community of like-minded individuals who share a common goal: to make a positive impact on the world. As a global organization, we're proud to have been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our inclusive culture is built on the principles of empathy, understanding, and mutual respect, and we're committed to fostering a workplace where everyone feels valued, supported, and empowered to succeed. **Career Growth and Personal Development** As a Technical Support / Customer Service Representative at blithequark, you'll have the opportunity to develop your skills, knowledge, and expertise in a supportive and collaborative environment. Our comprehensive training programs, designed to equip you with the latest technologies and best practices, will help you grow both personally and professionally. With a strong focus on career development, we offer a range of FREE Learning and Leadership Development programs to help you achieve your goals and unlock your full potential. **Key Responsibilities** As a Technical Support / Customer Service Representative, you will: * Provide inbound customer support using a call flow guide, resolving technical issues related to hardware, software, and client products * Track, document, and retrieve information in databases, maintaining a high level of accuracy and attention to detail * Be an amazing problem-solver, using your critical thinking skills to resolve complex issues and provide creative solutions * Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables * Offer additional products and/or services, identifying opportunities to upsell and cross-sell * Deliver expert customer experiences, exceeding customer expectations and building long-term relationships **Essential Qualifications** To succeed in this role, you'll need: * Strong focus on building customer relationships, with a passion for delivering exceptional customer experiences * 1+ year of customer service experience, with a proven track record of resolving technical issues and providing support * Technical support experience preferred, with knowledge of hardware, software, and client products * Open availability, with a flexible schedule to meet the needs of our clients * A high school diploma or GED, with a strong foundation in math, science, and technology * A quiet, distraction-free environment to work from in your home, with a reliable internet connection and a desktop or laptop computer * Proficiency in fast-paced multi-tasking, with strong problem-solving skills and the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge, with a willingness to learn new technologies and software **Preferred Qualifications** While not required, the following qualifications would be an asset: * Familiarity with iOS and/or MacOS, or comparable technology * Experience with customer relationship management (CRM) software and databases * Knowledge of cloud-based technologies and software as a service (SaaS) * Certification in customer service, technical support, or a related field **What's in it for you?** As a Technical Support / Customer Service Representative at blithequark, you'll enjoy a range of benefits, including: * Paid training and performance-based incentives, with opportunities for career advancement and professional growth * Lucrative employee referral bonus opportunities, with a chance to earn rewards and recognition for your referrals * Comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs, with trained partners to help promote a healthy you * Mentorship programs, designed to support your rewarding career journey and provide guidance and support * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Reimagine the best version of you!** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team at blithequark. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. **For more information regarding your EEO rights as an applicant, please visit the following websites:** * English * Spanish **To request a reasonable accommodation please click here.** **If you wish to review the Affirmative Action Plan, please click here** Apply Job! Apply for this job