**Experienced Healthcare Customer Service Representative – Remote USA Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, global environment where innovation meets humanity? Look no further than blithequark, a leading provider of customer experience solutions that empower businesses to build lasting relationships with their customers. As a Healthcare Customer Service Representative at blithequark, you'll be part of a talented team that's dedicated to bringing humanity to business. With a strong focus on customer satisfaction, empathy, and problem-solving, you'll play a critical role in delivering exceptional experiences that exceed customer expectations. **About blithequark** blithequark is a global company that's passionate about making customers happy. Since 1982, we've helped leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional experiences that start with you. **Our Culture** At blithequark, we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering amazing service and technology, as well as humanity. Our employees feel valued, belonging, and comfortable being their authentic selves at work. **What You'll Be Doing** As a Healthcare Customer Service Representative, you'll be responsible for: * Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans * Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members * Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information **What You Bring to the Role** To succeed in this role, you'll need: * 6 months or more of customer service experience * Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) * High school diploma or equivalent * Computer experience * High-speed internet (> 15 mbps) * A USB wired headset (or a compatible headset that meets our requirements) * A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in **What You Can Expect** As a Healthcare Customer Service Representative at blithequark, you can expect: * Supportive career development and professional growth opportunities * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * A base wage range of $16 per hour plus performance bonus opportunities * A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives **Visit our benefits page at https://www.hellottecbenefits.com for more information.** **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. **Our Team** You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we want to hear from you! Apply now to join our team of talented professionals at blithequark. **Important Details** * We're currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. * Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. * Our employees have spoken, and our purpose, team, and company culture are amazing – we're a Great Place to Work certified company in the United States! **Join the blithequark Team Today!** Don't miss out on this exciting opportunity to join a global company that's passionate about making customers happy. Apply now to become a Healthcare Customer Service Representative at blithequark and start making a difference in the lives of others. Apply for this job