Experienced Customer Service Representative - Overnight Shift - Work from Home in Illinois - Specialty Pharmacy Support at Blithequark

Join the Blithequark Team: Delivering Exceptional Customer Service in Specialty Pharmacy

Blithequark is a leading healthcare company dedicated to providing personalized and compassionate care to our patients. We are seeking a highly skilled and empathetic Customer Service Representative to join our Inbound Pharmacy Service team, working overnight shifts from the comfort of your home in Illinois. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of life-sustaining medications to our specialty patients.

About Blithequark and Our Mission

At Blithequark, we are passionate about delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of our patients' health, guiding our commitment to exceptional customer service, empathy, and compassion. We strive to promote a culture of diversity, inclusion, and belonging, and we are an equal opportunity employer.

Job Summary

We are looking for a customer-focused and detail-oriented individual to join our team. As a Customer Service Representative, you will work in our inbound call center, responding to patient inquiries, resolving issues, and providing excellent customer service. You will be the primary point of contact for our patients, addressing their concerns and questions regarding prescription refills, order status, and insurance coverage.

Key Responsibilities:

• Respond to patient inquiries via phone, providing timely and accurate information regarding prescription refills, order status, and insurance coverage.
• Resolve patient issues and concerns in a professional and empathetic manner, ensuring a positive customer experience.
• Utilize computer skills to access and update patient information, ensuring accurate and efficient processing of patient requests.
• Collaborate with other team members to ensure seamless communication and resolution of patient issues.
• Maintain a high level of productivity, meeting or exceeding performance metrics and quality standards.

Requirements:

To be successful in this role, you must possess:

• At least 1 year of customer service experience, preferably in a fast-paced, metric-driven environment.
• 6 months of experience working in a call center environment, handling a high volume of customer inquiries.
• Strong computer skills, with proficiency in Windows, Microsoft, or other applications.
• Excellent communication and interpersonal skills, with the ability to empathize with patients and provide exceptional customer service.
• A high school diploma, GED, or equivalent experience.
• Residency within 75 miles of Mount Prospect, IL.

Preferred Qualifications:

We prefer candidates with:

• 6 months of experience handling and resolving complex customer needs over the phone.
• Healthcare work experience and familiarity with benefits, insurance, and prescriptions.

What We Offer:

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Competitive pay range: $17.02 - $27.16 per hour, depending on experience.
• Guaranteed 40 hours of work per week.
• Comprehensive training program to ensure your success in the role.
• Opportunities for career advancement and professional growth within the company.
• A dynamic and supportive work environment, with a focus on diversity, inclusion, and belonging.

COVID-19 Vaccination Requirement:

Blithequark requires certain colleagues to be fully vaccinated against COVID-19, including any booster shots if required, where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated.

Work Environment and Culture:

At Blithequark, we strive to create a work environment that is inclusive, supportive, and empowering. We value diversity and promote a culture of belonging, where every employee feels valued and respected. Our work environment is characterized by:

• A commitment to exceptional customer service and patient care.
• A collaborative and team-oriented approach to work.
• A focus on employee growth and development.
• A dynamic and supportive work environment.

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to join our team and make a difference in the lives of our patients.

We look forward to hearing from you and discussing this opportunity further.