Experienced Home Office Chat Support Specialist – Delivering Exceptional Customer Experiences in a Dynamic and Supportive Environment at blithequark

Introduction to blithequark

At blithequark, we are driven by a mission to make vision care simpler, easier, and more accessible to everyone. As a leader in the industry, we have built a reputation for innovation, customer satisfaction, and employee engagement. Our legendary culture, which has been recognized with numerous awards, is rooted in our commitment to putting the customer first and empowering our people to make a difference. As part of the blithequark team, you will be joining a community of rockstar agents who are passionate about delivering exceptional customer experiences and making a positive impact on people's lives.

Why You'll Love This Job

This is not just another chat support job – it's an opportunity to be part of a dynamic and supportive team that values your growth and development. At blithequark, we believe in empowering our people to solve problems without having to ask permission, and we provide the training and resources you need to succeed. Our customer satisfaction scores and employee engagement numbers are a testament to our commitment to excellence, and we're looking for talented individuals like you to join our team.

Key Highlights

• Start date: September 16, 2024
• Train and work remotely from approved states (Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia)
• Three weeks of training (10AM – 5 PM MST, M-F)
• Full-time (40 hours per week) with shifts available between 5 AM – 11 PM MST
• Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
• Required weekend shift

What You'll Do

As a Home Office Chat Support Specialist at blithequark, you will be responsible for delivering exceptional customer experiences through live chat using our LiveEngage (LivePerson) platform. Your key responsibilities will include:

• Answering 2-3 incoming chats and providing top-notch customer service in a fast-paced, dynamic environment
• Consulting customers on enhancing the value of their contact lens purchase and identifying opportunities to upsell or cross-sell
• Proactively communicating and engaging with your manager and team members to ensure success in a virtual work environment
• Providing solutions to customer problems in a way that creates a positive customer experience, with the empowerment to make decisions in the moment
• Maintaining high performance metrics, including revenue per call, quality, availability, and dependability
• Living our company values: Big Hearted, Unconventional, Tenacious, Better Together

What You'll Need

To be successful in this role, you will need:

• High school diploma or equivalent experience
• 2-3 years of minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven, and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience working in a virtual or remote environment
• Familiarity with live chat software and customer relationship management (CRM) systems
• Knowledge of contact lenses and vision care products
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment
• Ability to adapt to changing priorities and deadlines
• Strong technical skills and ability to learn new software and systems

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Home Office Chat Support Specialist, you will have access to:

• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Opportunities for advancement and career growth within the company
• Training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

At blithequark, we pride ourselves on our legendary culture and commitment to our employees. As a Home Office Chat Support Specialist, you will be part of a dynamic and supportive team that values your contributions and empowers you to make a difference. Our company culture is built on the following values:

• Big Hearted: We care about our customers, our employees, and our community
• Unconventional: We think outside the box and challenge the status quo
• Tenacious: We are driven to succeed and never give up
• Better Together: We believe that together, we can achieve great things

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package and a range of perks and benefits, including:

• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Home Office Chat Support Specialist position at blithequark. As a member of our team, you will have the opportunity to make a positive impact on people's lives, develop your skills and knowledge, and be part of a dynamic and supportive community. Don't miss out on this exciting opportunity – apply today and join the blithequark team!