**Community Moderator and Customer Support Specialist – Join blithequark's Virtual World and Help Shape a Safe and Supportive Community**

Are you passionate about creating a safe and welcoming online environment? Do you have a knack for providing exceptional customer support and a deep understanding of mental health topics? If so, we invite you to join blithequark's Community Team as a Community Moderator and Customer Support Specialist. In this role, you will play a vital part in ensuring the well-being and positive engagement of our community members within our online application. **About blithequark** blithequark is a pioneering organization that has created a safe, virtual world and welcoming community where members can access life-changing mental health tools and connect with like-minded individuals. Our platform offers unlimited access to over 200 events each week, led by certified guides, covering a range of topics from anxiety and depression to recovery and mindfulness. With a strong focus on peer-based support, we strive to create a supportive environment where individuals can share their experiences, learn from others, and grow together. **Responsibilities** As a Community Moderator and Customer Support Specialist, you will be responsible for: ### Community Moderation * Monitor user interactions within the application to ensure a safe and supportive environment. * Enforce community guidelines and policies to maintain a positive atmosphere. * Engage with community members, address concerns, and provide assistance when needed. * Welcome and greet new users, fostering a sense of belonging. ### Customer Support * Respond to user inquiries and support requests via Zendesk in a timely and professional manner. * Troubleshoot and resolve user issues effectively, demonstrating empathy and understanding. * Collaborate with the technical team to escalate and resolve complex issues. ### Documentation * Maintain accurate and detailed records of user interactions and support requests. * Provide insights and feedback to improve community engagement and user satisfaction. **Qualifications** To be successful in this role, you will need: * Strong communication skills, both written and verbal. * Empathetic and patient with the ability to handle sensitive situations. * Familiarity with mental health topics and a commitment to promoting a supportive environment. * Previous experience in community moderation and/or customer support is preferred. * Ability to adapt to new technologies and platforms. * Must have previous experience using Zendesk. * Academic or professional background in psychology or mental health. * Bachelor's degree in psychology preferred. **Schedule and Benefits** This is a part-time position with approximately 20-30 hours per week, with the potential to transition into a full-time role based on performance and business needs. As a member of our team, you can expect: * Flexible schedule * On-the-job training * Work from home **How to Apply** If you are passionate about creating a safe and supportive online community and providing exceptional customer support, we encourage you to apply. Please fill out our application and include your up-to-date resume here: https://form.typeform.com/to/jKValCuB. We are an equal opportunity employer and welcome individuals from all backgrounds and experiences to apply. **Job Types:** Part-time, Contract **Pay:** $15.00 - $22.00 per hour **Expected hours:** 20 – 30 per week **Benefits:** * Flexible schedule * On-the-job training * Work from home **Experience level:** 1 year **Shift:** 8 hour shift **Day shift** **Weekly day range:** Monday to Friday **Weekends as needed** **Work setting:** Office **Remote** **Work Location:** Remote Apply Job! Apply for this job