Experienced Full-Time Remote Customer Service Representative - Seasonal Opportunity with blithequark

Join the blithequark Team: Where Customer Experience Meets Innovation

blithequark is seeking a talented and customer-focused individual to join our team as a remote Customer Service Representative. As a Seasonal team member, you will play a critical role in delivering exceptional customer experiences, resolving routine problems, and providing support to our valued clients. If you're passionate about customer service, enjoy working in a fast-paced environment, and are looking for a "work from home" career opportunity with a forward-thinking global organization, then this is the perfect role for you!

About blithequark

blithequark is a global leader in customer experience management, dedicated to helping the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Our company culture is built on a foundation of inclusivity, diversity, and a genuine sense of belonging. We believe in nurturing our people's growth and well-being, and we're proud to have earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."

Career Growth and Personal Development

At blithequark, we invest in our people's success and offer a range of opportunities for career growth and personal development. As a remote Customer Service Representative, you'll have access to:

• Comprehensive training programs to help you succeed in your role
• Ongoing support and coaching from experienced team leaders
• Free Learning and Leadership Development programs to help you achieve your career goals
• Mentorship programs to support your rewarding career journey
• Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Our commitment to career growth is reflected in our impressive promotion rate: about 80% of our managers and leaders have been promoted from within!

Key Responsibilities

As a remote Customer Service Representative with blithequark, your primary responsibilities will include:

• Providing inbound customer support using a call flow guide
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• 1+ year of customer service experience
• Open availability (this is a seasonal position)
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing

Computer Requirements:

• Bring your own device – This position does not loan equipment
• Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
• Operating System: Windows 10+
• RAM: 8GB or higher
• Processor: Intel i5/AMD Ryzen 5 or higher

Internet Requirements:

• DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
• Speeds: 10 mbps download and 3 mbps upload or higher
• While working, you will be required to hardwire with an ethernet cable
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What We Offer

At blithequark, we're committed to championing our people's success and well-being. As a remote Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for special events and recognition programs

Why Join blithequark?

By joining our team, you'll become part of a diverse and inclusive community of over 440,000 game-changers around the globe. We're proud to offer:

• A "work from home" career opportunity with a global organization
• A culture that values and supports our people's growth and well-being
• A range of opportunities for career growth and personal development
• A chance to make a real difference in the lives of our customers

How to Apply

If you're excited about the opportunity to join our team as a remote Customer Service Representative, we want to hear from you! Please submit your application today and discover why blithequark is the perfect place to launch or grow your career.

blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit our website.

To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.