Experienced Customer Service Representative - Repair Coordination and Customer Satisfaction at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences

Blithequark is seeking a highly skilled and motivated Customer Service Representative to join our team at our Bartlesville, OK location. As a Customer Service Representative, you will play a critical role in ensuring seamless customer experiences by coordinating customer property returns for paid repair or warranty processing and shipment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

About Blithequark and the Industry

Blithequark is a leading organization dedicated to providing top-notch products and services to our customers. Our industry is fast-paced and constantly evolving, and we are committed to staying ahead of the curve by investing in our people, processes, and technology. Our customer service team is at the forefront of our operations, and we are looking for talented individuals who share our commitment to excellence and customer satisfaction.

Key Responsibilities

As a Customer Service Representative at Blithequark, you will be responsible for:

• Managing repairs from customer/channel request through delivery for our Bartlesville and Warminster, PA locations
• Requesting and entering required information per written process to execute repair
• Managing repair priority with repair technicians to meet schedule and KPIs
• Leading problem resolution activities, including capacity and material constraints, customer issues, and urgent repair turnaround
• Completing repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customers
• Supporting activities that meet our KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
• Running reports, reviewing detailed datasets, and recommending process changes that lead to improved KPI delivery
• Participating in and/or leading improvement activities deemed appropriate to meet/exceed service goals
• Supporting other roles or tasks as requested by management

Essential Qualifications and Skills

To be successful in this role, you will need:

• Bachelor's Degree in a related field
• 2-5 years of experience in customer service, repair coordination, or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and attention to detail skills
• Proficiency in customer service software and Microsoft Office applications

Preferred Qualifications and Skills

We prefer candidates with:

• Experience in a similar industry or with similar products
• Knowledge of repair coordination and logistics
• Certifications or training in customer service or a related field
• Experience with data analysis and reporting

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service and repair coordination
• Take on additional responsibilities and contribute to process improvements
• Participate in training and development programs
• Advance to leadership roles or specialized positions

Work Environment and Company Culture

At Blithequark, we strive to create a positive and inclusive work environment that supports the well-being and success of our employees. Our culture is built on:

• Respect and empathy for our customers and colleagues
• Collaboration and teamwork
• Continuous learning and improvement
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary
• 401(k) plan
• Dental, health, and vision insurance
• Flexible schedule
• Paid time off

Why Join Blithequark?

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply to Blithequark. As a Customer Service Representative, you will have the opportunity to make a positive impact on our customers and contribute to the success of our organization. We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive compensation package.

Don't miss this opportunity to join our team and start your career with Blithequark. Apply today!