Loyalty Customer Care Representative - Work from Home Opportunity with Competitive Pay and Bonuses at blithequark

Join the blithequark Team: Revolutionizing Loyalty Marketing from the Comfort of Your Home

At blithequark, we're not just a company; we're a global leader in loyalty marketing, transforming the way businesses connect with their customers. With a rich history spanning over 30 years, we've established ourselves as a pioneer in delivering market-leading, end-to-end loyalty solutions that enable unforgettable customer experiences. Our strategy-led, technology-enabled approach has earned us a reputation as an industry leader, consistently recognized by Forrester. We're proud to partner with some of the world's most renowned brands, reaching over 330 million consumers through our loyalty programs.

A Mission-Driven Company with a Culture that Cares

Our mission is simple yet profound: to grow enterprise value through loyalty for our clients. Every role within blithequark is purposeful and directly contributes to achieving this mission. We're a values-driven organization that prioritizes a fun, high-trust, transparent workplace. Our hybrid work environment, flexible policies, and commitment to diversity and inclusion create a culture that makes our teammates proud. We're not just a workplace; we're a community that celebrates individuality and promotes a sense of belonging.

About the Role: Loyalty Customer Care Representative

As a Loyalty Customer Care Representative at blithequark, you'll be an integral part of our Contact Center team, generating meaningful emotional connections with our customers daily. You'll be the face of our clients' loyalty programs, promoting brand building while creating valuable customer insights that drive team performance. If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, this role is tailored for you.

Key Responsibilities:

• Learn specific client loyalty program guidelines to provide expert support.
• Respond to incoming inquiries across various media channels (phone, email, chat) with professionalism and empathy.
• Maintain a positive, customer-centric, and team-oriented attitude in every interaction.
• Communicate clearly, concisely, and helpfully, both verbally and in writing.
• Take ownership of customer inquiries, working towards resolutions while de-escalating issues as necessary.
• Efficiently utilize internal systems and resources to optimize performance.
• Work independently with minimal supervision, adhering to schedules and company policies.
• Escalate unresolved issues or concerns to ensure timely resolution.

What You Need to Be Successful:

To excel as a Loyalty Customer Care Representative at blithequark, you'll need:

• A high school diploma or equivalent.
• The ability to attend a 7-week remote Training Program with 100% attendance.
• Basic computer knowledge with proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• 1+ year of customer service experience (or equivalent).
• A strong customer service orientation, with a collaborative nature to work within assigned teams.
• Good problem-solving skills to guide customers through solutions effectively.
• A high level of accuracy and attention to detail.
• A "whatever it takes" attitude to care for customers.
• Flexibility with scheduling, including weekends.
• A strong, reliable home wifi connection and a quiet home office environment.

While not required, having 2+ years of customer service experience will be considered a significant advantage.

What We Offer: A Culture that Supports Your Well-being and Growth

At blithequark, we believe that healthy people are happy people. That's why we prioritize mental and physical health through:

• Robust health insurance and benefits options.
• Free fitness programs, such as PeerFit.
• Generous vacation time to recharge.
• A comprehensive people strategy that fosters career growth and progression.
• Competitive pay, 401k matching, annual profit sharing, and bonuses.

We're committed to creating an inclusive workplace where everyone feels valued and respected. Our culture is built on the principles of equity, diversity, and inclusion, ensuring that all teammates can bring their authentic selves to work every day.

A Place for All: Celebrating Diversity and Promoting Inclusion

At blithequark, we don't just accept differences; we celebrate them. Our employment practices are based solely on merit and qualifications, ensuring equal opportunities for all. We're dedicated to fostering a workplace where diverse backgrounds, experiences, and perspectives are welcomed and valued.

Ready to Join the blithequark Team?

If you're passionate about delivering exceptional customer experiences and are looking for a role that offers growth, flexibility, and a competitive compensation package, we want to hear from you. Apply now to become a part of our dynamic team as a Loyalty Customer Care Representative and be a part of revolutionizing loyalty marketing.

Location Requirement: Must be located in Texas, Mississippi, Oklahoma, Florida, Tennessee, Louisiana, or Georgia.

Compensation: $17/hour + bonuses with performance.

Join us in making a difference in the world of loyalty marketing. Apply today and take the first step towards a rewarding career with blithequark.