Healthcare Customer Service Representative - Remote USA at blithequark

Join blithequark's Award-Winning Team as a Remote Healthcare Customer Service Representative

Be the spark that brightens days and ignites your career with blithequark's award-winning employment experience. As a Healthcare Customer Service Representative working remotely, you'll be a part of bringing humanity to business. At blithequark, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives.

About blithequark and the Role

blithequark's work-from-home team spans across 40 preferred residency states in the USA. We're currently looking for talented individuals to join our team from various locations, excluding AK, CA, HI, and outside the United States. Residents from Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. may be considered based on special business needs.

Our employees have spoken, and our Great Place to Work certification in the United States is a testament to our amazing purpose, team, and company culture. We're committed to creating an inclusive and supportive environment where our employees can thrive and grow.

What You'll be Doing

As a Healthcare Customer Service Representative, you'll be the face of blithequark, providing top-notch service to our customers. If you have a passion for helping others, this role is perfect for you. You'll be responsible for:

• Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
• Conducting research and making outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
• Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
• Providing exceptional customer experiences by being responsive, empathetic, and solution-focused

What You Bring to the Role

To succeed in this role, you'll need:

• 6 months or more of customer service experience, preferably in a healthcare or related industry
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• A high school diploma or equivalent
• Computer experience and high-speed internet (> 15 mbps)
• A USB wired headset (or a compatible alternative)
• A smartphone or another device that runs iOS or Android for daily log-in

Essential Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• A customer-centric approach with a passion for delivering exceptional service
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Proficiency in using technology, including customer relationship management software

What You Can Expect

At blithequark, we're committed to supporting your career growth and well-being. You can expect:

• A supportive and inclusive culture that encourages career development and professional growth
• A global team of curious lifelong learners guided by our company values
• A base wage range of $16 per hour, plus performance bonus opportunities
• A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more

For more information on our benefits, visit https://www.hellottecbenefits.com.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to succeed in your role throughout your career. From comprehensive training to ongoing coaching and development opportunities, we're dedicated to helping you grow and thrive. Our blithequark community is here to support you as one dynamic, global family.

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

About blithequark

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Our Commitment to Diversity and Inclusion

blithequark is proud to be an equal opportunity employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve by delivering amazing service, technology, and humanity. We make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Join Our Team

If you're passionate about delivering exceptional customer experiences and are looking for a career that makes a difference, we want to hear from you. Apply now to join blithequark's award-winning team as a Remote Healthcare Customer Service Representative.

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