Customer Service Representative - Delivering Exceptional Customer Experiences at blithequark

Join the blithequark Team: Elevating Customer Experience in Real Estate

At blithequark, we're committed to creating customers for life by delivering exceptional service from the front lines. As a Customer Service Representative, you'll be an integral part of our team, driving first call resolution and using a variety of tools and technology to support our customers in a constantly evolving industry. If you're passionate about customer experience and looking for a dynamic role that challenges you to grow, we've got the perfect opportunity for you!

About blithequark and the Real Estate Industry

blithequark is at the forefront of the real estate industry, providing innovative solutions that cater to the diverse needs of our customers. As a Customer Service Representative, you'll be part of a team that's dedicated to making a difference in the lives of our customers. With a focus on building strong relationships and delivering personalized support, you'll play a vital role in shaping the customer experience and driving loyalty.

Key Responsibilities

• Build Strong Customer Relationships: Develop a deep understanding of our customers' needs and preferences, personalizing your communication to deliver tailored support.
• Technical Support and Critical Thinking: Anticipate and address customer concerns with technical expertise and fast-paced critical thinking, ensuring prompt resolution and minimizing escalation.
• Adaptability and Self-Motivation: Demonstrate a strong work ethic and self-motivation, thriving in a dynamic environment that requires adaptability and a commitment to succeed both individually and as a team.
• Technical Skills: Quickly learn and navigate new software, comfortably using multiple computer screens and internet tabs simultaneously to efficiently manage customer interactions.
• Schedule Flexibility: Work a set schedule during our operating hours, which include 9a-5:30p/9a-6p EST or 11a-8p EST/11:30a-8p EST.

Essential and Preferred Qualifications

Essential Qualifications:

• High School Diploma or Equivalent: A foundational education that demonstrates your ability to learn and grow.
• Microsoft Office Proficiency: A strong understanding of Microsoft Office applications, including Word, Excel, and Outlook.
• 2 Years of Customer Service Experience: A proven track record of delivering exceptional customer service in a fast-paced environment.

Preferred Qualifications:

• 1 Year of Call Center Support Experience: Experience working in a call center environment, handling a high volume of customer interactions.
• 1 Year of Technical Support Experience: Technical expertise and experience providing support to customers, troubleshooting issues, and resolving complex problems.

The Ideal Candidate

We're looking for a positive, friendly, and approachable individual who can handle obstacles with grace, accuracy, and urgency. As a Customer Service Representative at blithequark, you'll need to remain calm under pressure, work independently, and demonstrate a strong commitment to delivering exceptional customer experiences.

What We Offer

At blithequark, we believe in rewarding our team members for their hard work and dedication. Our comprehensive benefits package includes:

• 401(k) Matching: Plan for your future with our 401(k) matching program.
• Health, Dental & Vision Insurance: Stay healthy and protected with our comprehensive insurance offerings.
• 20 Days of PTO: Take a break and recharge with our generous PTO policy.
• 9 Paid Holidays: Enjoy time off on major holidays throughout the year.
• Paid 2-Week Training: Get up to speed with our comprehensive training program.
• Maternity Leave: Take time off to care for your new baby.
• 2 Perfect Days a Year: Take a mental health day and recharge.
• 3 Floating Holidays (Prorated from Start Date): Celebrate your own special days off.
• Growth Opportunities and Career Path: Advance your career by learning additional brands and earning a pay raise.
• Bonus Incentives: Earn monthly and quarterly bonuses for outstanding performance.
• Employee Assistance Program: Get support for life's challenges with our EAP.
• Professional Education Coursework: Enhance your skills with our professional education coursework.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.

Join Our Team and Grow Your Career

At blithequark, we're passionate about creating a work environment that's supportive, inclusive, and empowering. As a Customer Service Representative, you'll have the opportunity to grow your career, develop new skills, and make a meaningful impact on our customers' lives. If you're ready to take your career to the next level and join a team that's dedicated to delivering exceptional customer experiences, apply today!

Don't miss this opportunity to be part of a dynamic team that's shaping the future of customer experience in the real estate industry. Apply now and start your journey with blithequark!