Experienced Full-Time Customer Experience Chatroom Operator - Remote Opportunity with blithequark

Join the blithequark Team: Where Conversations Come Alive

blithequark is a pioneering company that's revolutionizing the way enterprises connect with consumers through AI-powered conversational outreach. Our innovative platform has facilitated over half a billion humanized conversations, making us the go-to choice for top enterprises worldwide. We're now expanding our Conversion Improvement team and looking for exceptional Customer Experience Chatroom Operators to join our dynamic, remote team.

About blithequark and Our Mission

At blithequark, we're passionate about empowering enterprises to capture intent and drive meaningful conversations. Our focus on delivering automation at scale has sparked rapid growth, and we're committed to maintaining the highest industry standards of excellence. As a blithequark team member, you'll have a direct impact on our company's success and play a vital role in shaping our conversational AI technology.

Job Overview

As a Customer Experience Chatroom Operator, you'll be part of our Conversion Improvement team, working with top clients and use cases. Your mission will be to provide thoughtful, articulate, and appropriate guidance to consumers through our chatroom platform. You'll read consumer responses, respond contextually, and categorize them accurately, ensuring a 98%+ accuracy rate in your responses.

Key Responsibilities:

• Respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service, utilizing point-and-click frequently asked questions canned responses.
• Create ad-hoc responses that are relevant, appropriate, and compliant with the records industry and vertical.
• Escalate conversations to leadership when needed.
• Document frequently asked questions for continual improvement.
• Add relevancy to canned responses.
• Maintain 98% or above accuracy in response handling.
• Maintain a Replies per Hour rate of 60 replies per hour worked.
• Participate in other projects as assigned.

Requirements and Qualifications

Essential Skills and Abilities:

• Experience in a Customer Service Chatroom environment.
• Experience with writing responses to consumers in a real-time, chat-based environment.
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans.
• Professionalism in all interactions.
• Exceptional attention to detail, high standard of excellence/perfection.
• Comfortability on a computer, advanced typing skills.
• Good grammatical, spelling, and logic skills.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule.
• Must have reliable strong internet/WiFi.

Education:

• High School or equivalent.
• College Degree a plus.

What We Offer

Benefits and Perks:

• Full-time role with a comprehensive benefits program.
• Remote work opportunity with flexible scheduling.
• Opportunity to work with a dynamic team and contribute to the growth of blithequark.
• Professional development and growth opportunities.
• Competitive compensation and perks.

Our Core Values

At blithequark, we're guided by a set of core values that shape our culture and work environment. We strive to:

Lean:

Find the right mix between administration and simply doing things. We aim to finish work in a timely manner while reviewing to ensure we're striking the right balance between the two.

Passion:

Expressing passion daily is about desiring to do the job and evolving in the job to expand beyond the base role. We take on additional projects and roles to help teams outside your own while maintaining your individual workload.

Happiness:

Finding the balance in both your personal and work life is essential. We offer telecommute possibilities, overall wellness programs, and additional benefits that assist.

Improve:

Never accepting the status quo and being entrenched in a process or workflow. We find ways to streamline and innovate while bringing those improvements to leadership.

Team:

We support and assist our teammates, even if it's outside of our typical duties. We take on additional projects for their added value, whether they impact your day-to-day work or not.

Why Join blithequark?

As a Customer Experience Chatroom Operator at blithequark, you'll be part of a dynamic team that's shaping the future of conversational AI. You'll have the opportunity to work with top clients, develop your skills, and contribute to the growth of our company. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

How to Apply

If you're excited about joining our team and contributing to the success of blithequark, please submit your application. We can't wait to hear from you!