Experienced Home Office Chat Support Specialist - Customer Service Excellence at blithequark

Join the blithequark Team: Revolutionizing Vision Care through Exceptional Customer Service

At blithequark, we're on a mission to simplify and make more accessible the process of obtaining vision care. As the parent company of renowned brands, we've built a legacy of putting customers first and fostering a culture that's as innovative as it is customer-centric. Our team is the heartbeat of our operation, and we're looking for talented individuals to join our ranks as Home Office Chat Support Specialists. If you're passionate about delivering top-notch customer service and are looking for a dynamic work environment that values growth and inclusivity, you've come to the right place.

About the Role

As a Home Office Chat Support Specialist at blithequark, you'll be the frontline champion of our customer service excellence. Working remotely from one of our approved states, you'll engage with our customers through live chat, providing them with an unparalleled experience that not only meets but exceeds their expectations. Your role is pivotal in driving customer satisfaction, fostering loyalty, and contributing to the overall success of our vision care mission.

Key Responsibilities

• Manage 2-3 incoming chats simultaneously using our LiveEngage (LivePerson) platform, ensuring timely and effective responses to customer inquiries.
• Consult with customers to enhance the value of their contact lens purchases, offering personalized recommendations and solutions.
• Proactively communicate and collaborate with your manager and team members in a virtual environment, participating in one-on-one meetings, team meetings, and team chats to ensure seamless operations.
• Deliver exceptional customer service in a fast-paced, dynamic setting, resolving issues and addressing concerns with a customer-centric approach.
• Empowered to make decisions, you'll identify and resolve problems in a manner that creates a positive customer experience, embodying our company values of being Big Hearted, Unconventional, Tenacious, and Better Together.
• Maintain high performance metrics, including revenue per call, quality, availability, and dependability, to ensure the highest standards of service are consistently met.

Essential Qualifications

• A high school diploma or equivalent experience, demonstrating a foundational level of education.
• A minimum of 2-3 years of customer service experience, showcasing your ability to handle customer interactions with professionalism and empathy.
• Excellent typing skills, with a minimum speed of 40 words per minute, and technical proficiency to navigate our chat platform efficiently.
• A reliable internet connection with speeds of 20 mbps download and 10 mbps upload or better, ensuring uninterrupted service.
• A dedicated, private workspace that is free from distractions and interruptions, maintaining the confidentiality of customer interactions.
• A positive, driven, and solution-oriented mindset, with the ability to work independently and as part of a remote team.
• Commitment to punctuality and reliability, ensuring you are available to work your scheduled shifts.

Preferred Qualifications

While not mandatory, having experience in a similar customer service role, particularly in a remote setting, can be a significant advantage. Additionally, familiarity with customer service software and platforms can enhance your candidacy.

Skills and Competencies

• Exceptional communication and interpersonal skills, with the ability to engage customers and colleagues alike.
• A customer-centric mindset, with a passion for delivering service that exceeds expectations.
• Technical proficiency and the ability to quickly adapt to new systems and technologies.
• Problem-solving skills, with the capacity to analyze issues and implement effective solutions.
• Self-motivation and discipline, working effectively in a remote environment with minimal supervision.

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our team members. As a Home Office Chat Support Specialist, you'll have access to bi-annual performance reviews, opportunities for professional development, and a culture that encourages continuous learning and improvement. Our leaders are dedicated to fostering an environment where you can thrive and advance in your career.

Work Environment and Culture

Our company culture is built on the principles of respect, inclusivity, and a passion for customer satisfaction. As a remote worker, you'll be part of a vibrant, distributed team that values collaboration and mutual support. We provide a safe, respectful, and inclusive work environment that celebrates diversity and promotes equality.

Compensation and Benefits

We offer a competitive compensation package that includes a starting base pay of $15.00 per hour, with bonus potential of up to $6/hr. Our benefits include amazing medical, dental, and vision coverage, a 401(k) match, free eye exams for your immediate family and dependents, and deep discounts on contact lenses, glasses lenses, and frames. Additionally, we provide tuition reimbursement for eligible courses, supporting your ongoing education and career development.

Why Join blithequark?

By joining our team, you'll become part of a company that's changing the vision care industry through innovation and customer-centricity. You'll enjoy a dynamic work environment that values your contributions and supports your growth. With opportunities for professional development, a comprehensive benefits package, and a culture that celebrates diversity and inclusivity, you'll find a fulfilling career at blithequark.

Approved Remote Working Locations

We're excited to welcome team members from our approved remote working locations, including Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, and Virginia. If you're based in one of these states and are ready to embark on a rewarding career journey, we want to hear from you.

Equal Opportunity Employer

At blithequark, we are proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone has the opportunity to succeed. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to providing reasonable accommodations to individuals with disabilities, ensuring they can fully participate in our job application and interview process, perform essential job functions, and enjoy the benefits and privileges of employment.

If you're ready to make a difference in the lives of our customers and join a team that's passionate about vision care, apply now to become a Home Office Chat Support Specialist at blithequark. We can't wait to welcome you to our team!