Experienced Customer Service Representative for After Hours Remote Role - Virginia Resident

Transforming Lives through Exceptional Customer Service at blithequark

Are you passionate about making a difference in people's lives? Do you thrive in a service-oriented industry, providing top-notch support to those in need? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Representative (CSR) in a remote, after-hours role. As a CSR, you will be the first point of contact for members seeking assistance with our service offerings, playing a vital role in their journey towards positive health outcomes.

About blithequark and the Industry

blithequark is at the forefront of transforming the way people access care, connecting them with the services they need to lead healthier lives. Our mission is built on facilitating non-emergency medical transportation and personal and home care, enabling greater access to care, reducing costs, and improving outcomes. As a leader in this space, we are committed to making a meaningful difference in the lives of our members.

Key Responsibilities

• Receive and document customer concerns in a timely and accurate manner, ensuring all relevant information is captured.
• Ensure adherence to company procedures and protocols, maintaining consistency in scheduling, modifying, and canceling customer reservations.
• Provide clear and concise information to members about our services and their insurance coverage, educating them on how to navigate our offerings.
• Refer unresolved customer grievances to the designated department for further investigation and resolution.
• Multitask effectively, extracting necessary information from multiple systems while maintaining a high level of productivity.
• Demonstrate a personal commitment to producing high-quality work, ensuring accurate trip data is input into our systems.

Essential and Preferred Qualifications

To succeed in this role, you will need:

• A High School Graduate or General Education Degree (GED).
• 0-2 years of related experience, with 6+ months of contact center or customer service experience.
• Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
• Excellent written and verbal communication skills, with the ability to interact with customers in a clear and concise manner.
• Proficiency in Microsoft Office Suite, with the ability to type 35wpm or more.
• The ability to work independently under general supervision, making sound decisions and solving problems in a fast-paced environment.

Skills and Competencies

To excel as a Customer Service Representative at blithequark, you will need:

• The ability to handle a high volume of calls (up to 100+ per day) with professionalism and poise.
• Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
• Excellent communication and interpersonal skills, with the ability to build rapport with members from diverse backgrounds.
• The ability to work in a remote environment, with a dedicated workspace that is free from distractions.
• A commitment to ongoing learning and development, staying up-to-date with company procedures and industry trends.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to ongoing training and development opportunities, enabling you to enhance your skills and advance your career. Our comprehensive benefits package and supportive work environment make us an ideal employer for those looking to build a long-term career.

Work Environment and Company Culture

As a remote Customer Service Representative, you will work from the comfort of your own home, with the flexibility to create a work environment that suits your needs. We require a dedicated workspace that is free from distractions, with a reliable internet connection (25MBPS download and 5MBPS upload) and the ability to hardwire to your modem. You will be expected to attend 100% of training sessions, on camera, for the first 30 days of employment.

At blithequark, we pride ourselves on our inclusive and supportive company culture. We value our team members and recognize the importance of work-life balance, offering a range of benefits and perks to support your overall well-being.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a starting pay rate of $15.00/hr. Our comprehensive benefits package includes:

• Medical, Dental, and Vision insurance.
• Employer-paid Basic Life Insurance and AD&D.
• Voluntary Life Insurance (Employee/Spouse/Child).
• Health Care and Dependent Care Flexible Spending Accounts.
• Pre-Tax and Post-Tax Commuter and Parking Benefits.
• 401(k) Retirement Savings Plan with Company Match.
• Paid Time Off and Paid Parental Leave.
• Short-Term and Long-Term Disability.
• Tuition Reimbursement.
• Employee Discounts (retail, hotel, food, restaurants, car rental, and more).

Join Our Team and Make a Difference

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to making a meaningful difference in the lives of our members, and we are looking for talented individuals to join our team. Apply today and become part of a dynamic and supportive community that is shaping the future of healthcare.

As an Equal Opportunity Employer, blithequark is committed to diversity and inclusion in the workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.