Experienced Customer Service & Sales Specialist - Revolutionizing Home Care with blithequark

Join the blithequark Team: Transforming Lives through Innovative Home Care Solutions

Started in 2016, blithequark has been at the forefront of revolutionizing the way home care is delivered, bringing dignity and support to patients needing care in their homes and to the caregivers who care for them. As the largest consumer-directed home care agency in NY State, blithequark continues to expand its operations into other states and explore tech-based innovations. We're committed to making a positive impact on the lives of others, and we're looking for a skilled Customer Service & Sales Specialist to join our Pre-Care team in a remote role.

Department & Position Overview

The Customer Service & Sales Specialist role is a critical component of blithequark's mission to provide exceptional care and support. As a key member of our team, you will be responsible for connecting with inbound callers, emails, and chats to promote the uniqueness of blithequark and our programs. This role combines the initial lead and Service Record (SR) creation process for both patients and caregivers, with the goal of converting each lead into an SR.

Key Responsibilities

• Work closely with Patients and Caregivers to educate them and assist them in beginning the application and enrollment process, with the goal of helping Patients begin their care journey every day.
• Provide necessary documentation and requirements to the State Department of Health, patients' insurance, and the Patient's Caregivers to ensure services are authorized in a quick and efficient turn-around time.
• Deliver high-level customer service through one-call resolution, demonstrating blithequark's values of ensuring care and compassion with a positive, helpful demeanor.
• Consistently meet monthly performance metrics of creating cases and handling calls.
• Create high-quality cases without errors by using available guides and ensuring accurate data.
• Provide empathy and genuine care on each call, acting as the primary point of contact for prospective Patients and Caregivers.

Detailed Responsibilities

• Demonstrate effective case management by maintaining a 1 business day response time for emails, chats, and voicemails.
• Achieve a daily standard of creating a minimum of 4 Service Records for blithequark's CDPAP and LHCSA programs.
• Maintain a minimum of 3 hours of talk time each day, contingent on the volume of marketing.
• Maintain high-quality customer service on all inbound and outbound calls with potential patients and caregivers.
• Focus on the growth of blithequark's population by enrolling each valid lead with interest.
• Maintain detailed patient and caregiver case notes, articulating case statuses through detailed notes on Salesforce.

Ideal Candidate Profile

The ideal candidate will possess:

• Experience with telephonic sales and managing a high volume of inbound and outbound calls.
• A passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience.
• Ability to articulate case statuses through detailed notes on Salesforce.
• Ability to resolve issues over the telephone with eager clients comfortably.
• Computer proficiency, strong typing skills, and the ability to leverage technology to resolve customer issues.

Preferred Qualifications

• 2+ years of relevant experience in a similar position.
• Bilingual in Spanish or other languages.
• Salesforce proficiency.

Why Work at blithequark?

At blithequark, we're committed to providing a best-in-class employee experience. We offer:

• Competitive compensation and medical benefits.
• Retirement plans and wellness programs.
• Fun company events and ongoing learning opportunities to grow your career.
• A culture that celebrates diversity and promotes an inclusive environment for all employees.
• Opportunities for professional growth and development within a role.

Our company culture is built on the values of "Here For You," "Own It," "Do the Right Thing," and "Be Positive." We believe in building great relationships, and your work has a tangible positive impact on others.

Compensation and Benefits

The base pay range for this role is between $18.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors, including skill set, years of relevant experience, education, location, and licensure/certifications.

As an Equal Opportunity Employer, blithequark does not discriminate based on race, religion, color, national origin, ancestry, age, sex, sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Join Our Team and Make a Difference

If you're passionate about delivering exceptional customer service and sales, and you're committed to making a positive impact on the lives of others, we encourage you to apply to blithequark. As a Customer Service & Sales Specialist, you'll be part of a dynamic team that's revolutionizing the home care industry. Apply now and take the first step towards a rewarding career with blithequark!