**Experienced Benefits Enrollment Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service professional with a passion for helping others navigate complex benefit programs? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark as an Experienced Benefits Enrollment Customer Service Representative. In this role, you will play a critical part in delivering exceptional customer experiences to ADP client employees, providing expert guidance on benefit and open enrollment information, and interpreting complex aspects of company insurance programs. **About blithequark** blithequark is a leading provider of innovative solutions and services, empowering clients to drive transformation and growth in an ever-changing world. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a trusted partner in transformation, we help clients activate ideas and solutions to take advantage of new opportunities. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in Full-Stack Technology Services, Talent Services, and real-world application. **Job Summary** As an Experienced Benefits Enrollment Customer Service Representative, you will be responsible for receiving inbound calls from ADP client employees, providing benefit and open enrollment information, and explaining complex aspects of company insurance programs. You will also examine, assess, and combine data to provide information on benefits and group insurance programs, pinpointing needs for modification or changes in program design and administrative procedures. Your exceptional customer service skills, combined with your in-depth knowledge of benefit programs, company policies, and administrative procedures, will make you an invaluable asset to our team. **Key Responsibilities** * Receive 30-40 inbound calls per day from ADP client employees, providing benefit and open enrollment information * Explain and interpret complex aspects of company insurance programs to employees and dependents * Examine, assess, and combine data to provide information on benefits and group insurance programs and utilization * Pinpoint needs for modification or changes in program design and administrative procedures * Record employee enrollment in benefits * Utilize expertise in a more complex aspect of the Benefit Clerk duties, requiring in-depth knowledge of benefit programs, company policies, and administrative procedures **Qualifications** * Customer Service: Previous customer service experience, with a proven track record of helping answer customer questions and resolving issues * Written & Verbal Communication: Excellent written and verbal communication skills, with the ability to communicate effectively via inbound calls, email, and chat * Microsoft Office: Proficiency in basic Microsoft Office programs, including Outlook and Word * Strong attendance and reliability: A strong commitment to attendance and reliability, with the ability to work a flexible schedule **Training and Onboarding** * Training Schedule: 3-4 weeks, Monday-Friday, 7:30am-4pm * Training Location: 1851 North Resler Drive, El Paso, Texas, 79911 * Work Schedule: 40 hours per week, assigned between Monday-Friday, 6am-6pm, with 1 Saturday per month (OT) **Contract Length and Opportunities for Growth** * Contract Length: 3-month contract, with opportunities for growth based on performance and demand * Career Growth: blithequark offers a range of career growth opportunities, including training and development programs, mentorship, and promotions **Benefits and Perks** * Medical, dental, and vision insurance * Critical Illness, Accident, and Hospital insurance * 401(k) Retirement Plan, with pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability insurance * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation, or Sick Leave) **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. **How to Apply** If you are a motivated and customer-focused individual with a passion for benefits enrollment, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. We look forward to hearing from you! Apply for this job