Experienced Customer Care Manager III - US Work From Home - Delivering Exceptional Customer Experiences in a Dynamic Remote Environment

About blithequark

blithequark is a leading global technology company that believes humanity is at its best when technology advances the way we live and work. With a vast network of 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government, and communities deliver amazing experiences. Our purpose is to further human progress through technology, and we're committed to making a positive impact on the world.

The Role

We're seeking an experienced Customer Care Manager III to join our team in a work-from-home capacity. As a single point of contact for a group of assigned customer accounts, you will be responsible for managing interactions from customer order through billing to ensure the highest levels of customer satisfaction. Your goal will be to promote revenue growth, retention, and overall customer satisfaction while serving as the conduit and escalation point for exception problem management.

Key Responsibilities

• Partner closely with sales and service delivery ecosystems to understand and implement sold solutions.
• Provide critical date management and escalation support to meet committed delivery objectives.
• Validate order details for sold services.
• Follow established protocol for submitting orders to Order entry and provisioning.
• Provide timely response to customer and service delivery inquiries.
• Proactively manage customers' service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
• Meet learning, development, and personal growth objectives to provide a superior customer experience.
• Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle.

What We Look For in a Candidate

Required Qualifications

• Bachelor's Degree or 5+ years of related experience.
• Excellent customer service, problem-solving, and analytical skills.
• Strong verbal, written, and interpersonal communication skills.
• Collaboration skills and ability to use a team approach to accomplishing work.
• Self-starter with the ability to multitask.
• Ability to stay focused in a high-paced, stressful working environment.
• Ability to learn and adhere to customer care policies, processes, and principles.
• Ability to maintain a proficient understanding of blithequark products and services.
• Working knowledge of the implementation workflow.

Preferred Qualifications

• Understanding of technical products and services.
• Formal project management experience.
• Knowledge of order process and technical side of the provisioning process.
• 3+ years of telecommunications/technology experience.

What to Expect Next

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Care Manager III at blithequark, you'll have the chance to work in a dynamic and supportive remote environment, collaborate with a talented team, and contribute to the company's mission to further human progress through technology.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. We offer a range of learning and development programs, including:

• Comprehensive training and onboarding programs.
• Ongoing coaching and feedback.
• Career development and growth opportunities.
• Access to industry-leading tools and technologies.

Work Environment and Company Culture

As a remote employee at blithequark, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of respect, empathy, and collaboration, and we're committed to creating a positive and inclusive work environment. We offer:

• Flexible working hours.
• Opportunities for remote socialization and connection.
• Access to employee resource groups and networks.
• A culture of recognition and reward.

Compensation, Perks, and Benefits

We offer a competitive compensation package and a range of benefits, including:

• Competitive salary and bonuses.
• Comprehensive health and wellness programs.
• Retirement savings and matching programs.
• Paid time off and holidays.
• Opportunities for professional development and growth.

EEO Statement

blithequark is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

If you're excited about the opportunity to join our team as a Customer Care Manager III, please submit your application. We look forward to hearing from you!