Experienced Social Media Customer Support Specialist - Work From Home at blithequark

Join the Magical World of blithequark as a Social Media Customer Support Specialist

At blithequark, we're not just a company - we're a global family dedicated to crafting unforgettable experiences that captivate audiences of all ages. With a legacy spanning nearly a century, we've established ourselves as a leader in the entertainment industry, renowned for our iconic films, television shows, theme parks, and merchandise. As a Social Media Customer Support Specialist, you'll play a vital role in shaping our online presence and fostering meaningful connections with fans worldwide.

About the Role

As a Social Media Customer Support Specialist at blithequark, you'll be the face of our brand on various social media platforms, providing exceptional customer service and support to our online community. Your primary goal will be to ensure a positive and memorable experience for blithequark fans, addressing their inquiries, resolving issues, and engaging with them in a personalized and empathetic manner.

Key Responsibilities

• Monitor and respond to customer inquiries and comments on blithequark social media channels promptly and professionally, ensuring timely resolution and high customer satisfaction.
• Provide accurate information about blithequark products, services, promotions, and events, staying up-to-date on the latest developments and releases.
• Address customer concerns, troubleshoot problems, and escalate issues as necessary to ensure timely resolution, collaborating with internal teams to resolve complex issues.
• Foster positive relationships with customers by delivering personalized and empathetic interactions, tailoring your responses to their needs and preferences.
• Collaborate with internal teams to relay customer feedback and contribute to the improvement of products and services, driving business growth and customer satisfaction.
• Maintain a thorough understanding of blithequark brand voice, guidelines, and values to uphold the company image, ensuring consistency across all social media interactions.

Essential Qualifications

To succeed in this role, you'll need:

• Excellent written and verbal communication skills, with the ability to craft clear, concise, and engaging responses to customer inquiries.
• Proficiency in using social media platforms such as Facebook, Twitter, Instagram, and TikTok, with a deep understanding of their features, best practices, and nuances.
• A strong customer service orientation with a passion for helping others, providing timely and effective solutions to customer issues.
• The ability to multitask and prioritize tasks in a fast-paced environment, managing multiple conversations and issues simultaneously.
• Problem-solving skills and attention to detail, with the ability to analyze issues, identify solutions, and implement them effectively.
• Flexibility to adapt to changing priorities and schedules, including evenings, weekends, and holidays as needed.

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Previous experience in customer support or a related field, with a proven track record of delivering exceptional customer service.
• Experience in social media management or community management, with a deep understanding of social media dynamics and best practices.
• Familiarity with blithequark products, services, and brand ethos, with a passion for the brand and its mission.

Skills and Competencies

To excel in this role, you'll need:

• The ability to maintain composure and professionalism in challenging situations, remaining calm and empathetic under pressure.
• A proactive approach to self-improvement and skill development, staying up-to-date on the latest trends, best practices, and industry developments.
• A quick learner with a willingness to adapt to new tools, technologies, and processes, embracing change and innovation.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. As a Social Media Customer Support Specialist, you'll have opportunities to:

• Develop your skills and expertise in customer service, social media management, and community management.
• Take on new challenges and responsibilities, advancing your career within the company.
• Collaborate with internal teams to drive business growth and customer satisfaction, contributing to the company's success.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work environment, where creativity, innovation, and collaboration thrive. As a remote worker, you'll enjoy:

• The flexibility to work from home, with a flexible schedule that allows you to balance your work and personal life.
• A comprehensive training program and ongoing support to help you succeed in your role.
• Access to exclusive blithequark perks and discounts, enjoying the benefits of being part of the blithequark family.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary that reflects your experience and qualifications.
• Opportunities for career advancement and professional growth within blithequark.
• A comprehensive benefits package, including access to exclusive blithequark perks and discounts.

Why Join blithequark?

Joining blithequark means becoming part of a global family dedicated to creating magical experiences for audiences of all ages. As a Social Media Customer Support Specialist, you'll play a pivotal role in shaping our online presence and fostering meaningful connections with fans worldwide. If you're passionate about delivering exceptional customer service, engaging with customers on social media, and being part of a dynamic and inclusive work environment, we encourage you to apply.

To apply, please submit your resume and cover letter outlining your relevant experience and why you're passionate about joining the blithequark team. We can't wait to hear from you!