Experienced Customer Service Representative - Work from Home Opportunity at blithequark

Join the blithequark Team as a Customer Service Home Agent and Make a Lasting Impact

At blithequark, we believe that the outdoors brings out the best in all of us. We're committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome - both here and outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

About the Role

We're looking for individuals to join our team of Work-From-Home Customer Service Representatives in a temporary capacity. As a Customer Service Home Agent, you'll be the friendly voice welcoming customers to blithequark, placing orders, and answering questions - all from the comfort of your Maine home office. You'll be an integral part of our customer service team, providing exceptional service to our customers from 8AM-8PM every day, with extended hours to 10PM during our peak calling season from Thanksgiving until Christmas.

Key Responsibilities

• Provide exceptional customer service to blithequark customers via phone, ensuring a legendary customer experience.
• Respond to customer inquiries, resolve issues, and address concerns in a timely and professional manner.
• Process orders, handle returns, and exchange products as needed.
• Utilize blithequark systems and tools to manage customer interactions, resolve issues, and provide solutions.
• Maintain a high level of product knowledge to effectively answer customer questions and provide recommendations.
• Work in a fast-paced environment, handling multiple customer interactions simultaneously while maintaining a high level of quality and accuracy.

Requirements and Qualifications

To be successful in this role, you'll need:

• An interest in providing excellent customer service and a passion for delivering exceptional customer experiences.
• Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management.
• The ability to learn new systems quickly and adapt to changing processes and procedures.
• A quiet, dedicated workspace in your Maine home office that meets our technical and security requirements.
• A tech-savvy spirit with a computer, internet, and webcam that meet our specified requirements.

Preferred Qualifications

• Previous customer service experience, particularly in a call center or retail environment.
• Experience working with customer relationship management (CRM) software and other customer service tools.
• Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
• Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer

As a Customer Service Home Agent at blithequark, you'll enjoy:

• Competitive pay: $16/hour or more!
• Flexible scheduling: Prioritizing candidates with maximum availability, with a requirement of at least 24 hours of weekly availability.
• Opportunities to delight our customers and make a lasting impact on their blithequark experience.
• A generous employee discount, participation in a 401k plan, and opportunities to borrow gear for outdoor adventures.
• The comfort and convenience of working from your Maine home office.

Technical Requirements

To ensure a seamless and effective work-from-home experience, you'll need to meet our technical requirements, including:

• A personal computer with a compatible operating system (Windows or Mac).
• A webcam installed and ready for use.
• A separate headset with a microphone and USB connection.
• A monitor with a minimum size of 17 inches.
• A full-size keyboard with a number pad and a mouse with a scroll wheel.
• Broadband internet with minimum download and upload speeds.
• A modem/router with an available port for the phone connection.

Workspace Requirements

To maintain a safe and healthy work environment, we'll need you to have a dedicated workspace in your Maine home that is:

• Quiet and free from noise and distractions.
• Secure and compliant with Payment Card Industry (PCI) standards.
• Equipped with a desk and chair that promote good ergonomics and comfort.

Training and Onboarding

Our comprehensive training and onboarding program will equip you with the knowledge and skills needed to succeed in this role. You'll participate in virtual, web-based training classes, and we'll provide you with the necessary software downloads to access our systems securely.

Health and Safety

At blithequark, we're committed to maintaining a safe and healthy work environment. As a Customer Service Home Agent, you'll be expected to follow all safety policies and procedures, report any unsafe conditions or at-risk behaviors, and conduct your work in a safe manner.

Company Culture

At blithequark, we believe in creating an inclusive environment where everyone can be themselves at work and make it easy for others to do the same. We're dedicated to promoting diversity, equity, inclusion, and sustainability in all aspects of our business.

Benefits and Perks

As a blithequark team member, you'll enjoy a comprehensive benefits package, including programs and perks designed to support your health and financial goals. You'll also have opportunities to recharge outside and maintain a healthy work-life balance.

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a flexible, work-from-home opportunity, we encourage you to apply for this Customer Service Home Agent role at blithequark. Join our team and make a lasting impact on our customers' experiences. Apply now and become part of the blithequark family!