Experienced Full Stack Remote Parts & Inventory Customer Support Agent - Automotive Industry Solutions at Blithequark

Join the Blithequark Team: Delivering Exceptional Customer Experiences from the Comfort of Your Home

Are you a skilled communicator with a passion for troubleshooting and helping others? Do you have a background in customer service or technical product knowledge? Look no further! Blithequark is seeking a talented Remote Parts & Inventory Customer Support Agent to join our team. As a remote agent, you'll have the opportunity to work from home, providing top-notch support to customers before and after the sale, and making a real difference in the automotive industry.

About Blithequark

At Blithequark, we're dedicated to delivering extraordinary experiences to our customers and partners. We're a leading provider of innovative solutions, and our mission is to make a positive impact in the world. With a focus on humility, inclusivity, and attention to detail, we're building a team of talented professionals who share our values and are passionate about delivering exceptional results.

Key Responsibilities

• Interact with customers via telephone, email, chat, and scripted dialogue to resolve inquiries and provide solutions
• Log calls and update customer account records to ensure accurate and up-to-date information
• Utilize interpersonal skills and technical product knowledge to respond to daily customer-centric activities
• Serve as the primary contact for dealership service departments and client customer breakdown departments
• Manage cases, tracking multiple interactions required for specific repairs and ensuring timely resolution
• Reduce downtime to enhance customers' experience and overall satisfaction
• Escalate inquiries to product support, billing, sales, orders, or return/repair claims as needed
• Conduct outbound calls to respond to submitted questions and provide timely solutions
• Offer accurate and timely solutions through inbound and outbound conversations, maintaining a positive and upbeat attitude

Eligibility Requirements

Education and Experience

• Bachelor's degree and two or more years of customer service experience and/or technical product knowledge
• Or, master's degree in lieu of experience
• Or, four or more years of customer service experience and/or technical product knowledge along with a high school diploma or equivalent

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that can be connected to via Ethernet or landline
• Secluded and distraction-free work environment
• Ability to work shifts within the center's hours of operation: Monday - Friday, 8 a.m. - 6 p.m. Eastern time
• Reliable schedule adherence, as some queues are time-sensitive

Skills for Success

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Technical product knowledge or experience in a related field
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Customer-centric approach and focus on delivering exceptional experiences

What We Offer

Competitive Compensation and Benefits

At Blithequark, we believe that your total compensation package is more than just your paycheck. We offer a comprehensive benefits program, including:

• Competitive pay
• Health and wellness benefits, including medical, dental, and vision insurance
• Paid time off and associate wellness programs
• 401(k) with match and flexible spending account
• Life insurance and short- and long-term disability insurance

Perks and Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk and patient advocacy services
• Family, financial, and estate guidance services

Why Join Blithequark?

By joining our team, you'll have the opportunity to:

• Make a real difference in the automotive industry
• Work from home and enjoy a flexible schedule
• Develop your skills and advance your career
• Be part of a dynamic and inclusive team culture
• Enjoy a comprehensive benefits package and competitive compensation

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we want to hear from you! Please submit your application to join our team and take the first step towards a rewarding career at Blithequark.

Don't miss this opportunity to join our team and start making a difference in the automotive industry! Apply now and take the first step towards a fulfilling career at Blithequark.