Experienced Customer Service Representative for Remote Patient Accounting Support – Delivering Exceptional Service and Resolution

Introduction to blithequark

At blithequark, we are dedicated to providing top-notch healthcare services and solutions that make a meaningful difference in the lives of our patients and clients. With a strong foundation in the healthcare industry, we have established ourselves as a leader in patient accounting and customer service. Our team is passionate about delivering exceptional support and resolution to our customers, and we are now seeking an experienced Customer Service Representative to join our remote team.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for answering inbound customer service calls related to patient accounting questions and concerns. Your primary goal will be to provide timely and effective resolutions to our customers, ensuring that their issues are addressed in a professional and service-oriented manner. When inbound call volumes are low, you may also make outbound follow-up calls on outstanding accounts to ensure that our customers receive the support they need.

Key Responsibilities

• Answer inbound customer service calls and make outbound follow-up calls in a professional and service-oriented manner, ensuring that all calls are answered timely without drops or abandons.
• Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, focusing on first-call resolution and facilitating resolution by referring the matter to the issue/content expert.
• Escalate matters to a supervisor, request the appropriate information, or take appropriate action to ensure that the issue expert can effectively resolve the matter.
• Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced call center environment.

Essential Qualifications

To succeed in this role, you must possess exceptional customer service skills, including effective and efficient problem-solving and analyzing skills. You should have a professional and calming tone of voice, with complete command of the English language and the ability to facilitate conversations with others. A high school education or equivalent is required, and 1-2 years of prior experience in an inbound call center and/or customer service environment is preferred.

Preferred Qualifications

• Hospital patient account billing experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts.
• Attentive listening skills and the ability to clearly articulate a response to the customer using appropriate voice modulation.

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Exceptional customer service skills, including effective and efficient problem-solving and analyzing skills.
• Professional and calming tone of voice, with complete command of the English language.
• Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact.
• Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques.
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development programs that will help you enhance your skills and knowledge, as well as opportunities for career advancement within the company.

Work Environment and Company Culture

Our call center environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We believe in fostering a positive and inclusive company culture that values diversity, equity, and inclusion. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer service and support.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $15.80 - $23.70, depending on location, qualifications, and experience. You may also be eligible for a signing bonus, subject to employment status. Our benefits package includes medical, dental, vision, disability, and life insurance, as well as paid time off, 401k with employer match, and a range of voluntary benefits.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive the support they need, and you will be part of a dynamic and growing company that is dedicated to making a positive impact in the healthcare industry.