Experienced Customer Services and Member Experience Specialist – Delivering Exceptional Support and Sales in a Dynamic Fitness Environment at blithequark

Introduction to blithequark

At blithequark, we are passionate about creating an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness solutions. Our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. We believe that authentic connections made within our supportive community are the foundation of changing lives. Our team members embody our culture, and we are looking for like-minded individuals who share our values and are committed to delivering exceptional customer experiences.

Job Overview

We are seeking a highly motivated and experienced Customer Services and Member Experience Specialist to join our team at blithequark. As a key member of our front-line team, you will be responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. If you are a people person with a passion for fitness and customer service, we want to hear from you!

Key Responsibilities

• Demonstrate a genuine, kind attitude when interacting with guests and members, ensuring a positive and welcoming experience for all.
• Greet guests and members with a smile, eye contact, and courteous tone, setting the tone for a great visit.
• Anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
• Be familiar with our membership plans, pricing, amenities, add-on options, and class formats, and be able to communicate these effectively to guests and members.
• Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
• Consistently find ways to improve the guest and member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.
• Execute daily responsibilities to blithequark's high standards, including following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing sales.

Essential Qualifications

To be successful in this role, you will need to have:

• A high school diploma or equivalent required; degree in a related field preferred.
• 1-2 years of customer service experience in a fast-paced environment, preferably in the fitness industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and members.
• A positive and friendly demeanor, with a passion for delivering exceptional customer experiences.
• Ability to work in a team environment and collaborate with others to achieve common goals.
• Basic computer skills and ability to learn new software and systems.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience in sales or membership sales, with a proven track record of meeting or exceeding targets.
• Knowledge of fitness equipment and programs, with the ability to provide guidance and support to guests and members.
• Certification in first aid or CPR, with the ability to respond to emergencies in a calm and professional manner.
• Bilingual or multilingual skills, with the ability to communicate effectively with guests and members from diverse backgrounds.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: ability to communicate effectively with guests and members, both verbally and in writing.
• Interpersonal skills: ability to build rapport with guests and members, and work effectively in a team environment.
• Problem-solving skills: ability to anticipate and respond to problems in a timely and effective manner.
• Time management skills: ability to prioritize tasks and manage time effectively to meet deadlines and achieve goals.
• Adaptability: ability to adapt to changing circumstances and priorities, with a flexible and positive attitude.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Services and Member Experience Specialist, you will have access to:

• Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback, to support your growth and development.
• Opportunities for advancement, with a clear career path and opportunities for promotion.
• Access to fitness classes and programs, to support your physical and mental well-being.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As a team member, you can expect:

• A dynamic and fast-paced work environment, with a focus on teamwork and collaboration.
• A culture that values unity, passion, love, integrity, fun, and trust, with a focus on creating a positive and inclusive environment for all.
• Opportunities to get involved in community events and activities, to support the growth and development of our community.
• A comprehensive benefits package, including healthcare benefits, paid time off, and 401k options.

Compensation, Perks, and Benefits

As a Customer Services and Member Experience Specialist at blithequark, you can expect:

• A competitive hourly rate, with opportunities for commission and bonuses.
• A comprehensive benefits package, including healthcare benefits, paid time off, and 401k options.
• Access to fitness classes and programs, to support your physical and mental well-being.
• Opportunities for advancement, with a clear career path and opportunities for promotion.
• A fun and dynamic work environment, with a focus on teamwork and collaboration.

Conclusion

If you are a motivated and experienced customer service professional, with a passion for fitness and delivering exceptional customer experiences, we want to hear from you! As a Customer Services and Member Experience Specialist at blithequark, you will have the opportunity to make a real difference in the lives of our guests and members, while growing and developing your skills and career. Apply now to join our team and be a part of our mission to create an uplifting experience for everyone!