Experienced Healthcare Customer Advisor for Special Needs Families - National Remote Opportunity with blithequark

Introduction to blithequark and the Industry

At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a leader in the healthcare industry, blithequark is committed to mitigating its impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.

The healthcare industry is constantly evolving, and at blithequark, we are at the forefront of this change. We are committed to creating a healthcare system that is responsive, affordable, and equitable for all. Our team of highly skilled professionals is dedicated to serving and managing special needs for our members and their families. We are passionate about delivering an extraordinary experience to our members and making a positive impact on their lives.

Job Overview

We are seeking an experienced and compassionate Healthcare Customer Advisor to join our team at blithequark. As a Healthcare Customer Advisor, you will have the opportunity to deliver holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs. You will serve as an ongoing point of contact for members, providing guidance, support, and resources to help them navigate the healthcare system.

This is a full-time, 40-hour per week position, working Monday through Friday from 9:45am to 6:15pm CST. You will be required to work occasional overtime as needed. We offer 18 weeks of paid training, and during this time, you will learn about our systems, processes, and policies. You will also have the opportunity to develop your skills and knowledge in areas such as critical thinking, problem-solving, and communication.

Key Responsibilities

• Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
• Serve as an ongoing point of contact for members, primarily via the phone channel, delivering compassionate support and creating a memorable, positive experience.
• Create and build ongoing relationships with members and teammates, fostering a strong team environment through activities such as mentoring and acting as a resource for colleagues.
• Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
• Consistently follow through on commitments and frame realistic expectations for members.
• Plan, prioritize, organize, and complete work to meet established objectives for our families.
• Manage project time to ensure follow-up and outreach work is completed in a timely manner.
• Maintain accurate family counts on our documentation platform and focus on teamwork and fostering a strong team environment.
• Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
• Determine appropriate referrals to other programs or services as needed, with or without technology guidance.
• Provide high-quality member experience as reflected in post-contact surveys and member feedback.

Essential Qualifications

To succeed as a Healthcare Customer Advisor at blithequark, you will need:

• High School Diploma or equivalent work experience.
• 1+ years of experience helping, resolving, or advocating on behalf of members or customers.
• Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook.
• Ability to work 40 hours per week, Monday through Friday, from 9:45am to 6:15pm CST, with occasional overtime as needed.
• Must be 18 years of age or older.

Preferred Qualifications

While not required, the following qualifications are preferred:

• 1+ years of experience in a similar role, such as A4Me or Quick Assist.
• Claims processing experience.
• Experience providing care for children with special needs.
• Experience within a member-focused healthcare environment.
• Experience within a service delivery capacity, such as social services, caregivers, hospitality, social work, sales, or non-profit agencies.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Passion for helping individuals and families of children with special needs.
• Strong empathy, compassion, and listening skills.
• Aptitude to be proactive, organized, resourceful, and relentless with solving issues and providing support.
• Critical thinking and problem-solving skills, able to prioritize time efficiently.
• Self-starter abilities and thrive in ambiguity without established processes.
• Motivation to improve processes and add value to the member experience.
• Strong written and verbal communication skills, with the ability to understand many different special needs conditions and tailor approaches to unique individuals.
• Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology and processes into common language members can understand and act upon.
• Ability to work well within a team and focus on putting members' needs at the center of decisions.
• Drive to add value by delivering more than customers expect.
• Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
• Energy for what needs to be done and for overcoming challenges.
• A coachable mindset focused on professional development and able to implement constructive feedback and coaching.
• Highly skilled at de-escalation techniques and able to move conversations toward building trust.
• High emotional intelligence, able to separate self from complaints or escalated members and focus on delivering thoughtful, compassionate care and resolving issues.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Healthcare Customer Advisor, you will have access to a range of training and development opportunities, including:

• 18 weeks of paid training to develop your skills and knowledge in areas such as critical thinking, problem-solving, and communication.
• Ongoing coaching and feedback to help you improve your performance and achieve your goals.
• Opportunities to develop your skills and knowledge in areas such as claims processing, care coordination, and member advocacy.
• Access to a range of training and development programs, including leadership development, communication skills, and time management.

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the values of compassion, integrity, and excellence, and we are dedicated to making a positive impact on the lives of our members and the communities we serve.

As a Healthcare Customer Advisor, you will be working remotely from your home office, and you will need to have a dedicated workspace that is quiet, private, and free from distractions. You will also need to have a reliable computer and internet connection, as well as a headset and phone equipment.

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits to our employees, including:

• Competitive hourly rate, with opportunities for overtime and bonuses.
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as life insurance and disability benefits.
• 401(k) retirement savings plan, with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and career advancement.
• Recognition and reward programs, including employee recognition and reward programs.

Conclusion

If you are a compassionate and motivated individual who is passionate about helping others, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Healthcare Customer Advisor, you will have the opportunity to make a positive impact on the lives of our members and their families, and to develop your skills and knowledge in a fast-paced and dynamic environment. Don't miss out on this opportunity to join a team that is dedicated to making a difference in the lives of others. Apply today!