Experienced Call Center Representative - Patient Services Specialist - Remote Work Opportunity in Healthcare Services

Introduction to Workwarp and Our Mission

At Workwarp, we are dedicated to delivering exceptional patient services and improving community health through our innovative healthcare solutions. As a leader in the healthcare services industry, we are committed to providing top-notch care and support to our patients, and we are seeking a highly skilled and compassionate Call Center Representative to join our team. If you are passionate about making a difference in the lives of others and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

Job Highlights and Benefits

As a Call Center Representative - Patient Services Specialist at Workwarp, you will have the opportunity to work remotely and enjoy a flexible schedule, allowing you to balance your work and personal life. You will be part of a dynamic team that is dedicated to providing exceptional patient care and support. Our comprehensive benefits package includes:

• A competitive salary of up to $21.48 per hour
• A comprehensive benefits package, including medical, dental, vision, and paid time off
• Access to a robust wellness program, featuring free gym access, nutrition coaching, and wellness challenges
• Opportunities for career advancement within a large, established healthcare organization
• The chance to work with a mission-driven organization that is committed to improving community health

Job Responsibilities and Expectations

As a Call Center Representative - Patient Services Specialist, you will be responsible for providing exceptional customer service to patients, responding to inquiries, and maintaining positive relationships with customers. Your key responsibilities will include:

• Providing customer service to patients regarding scheduling appointments, referrals, and maintaining patient demographics
• Responding to inquiries from members and providers about insurance benefits, eligibility, and coverage
• Maintaining positive relationships with customers and acting as a patient advocate
• Participating in outreach events, including health fairs and enrollment fairs, to promote services
• Assisting in documenting processes and identifying improvements for enhanced service delivery

Qualifications and Requirements

To be successful in this role, you will need to have:

• A high school diploma and 1-3 years of office/business experience, with call center experience preferred
• Strong communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders
• Proficiency in organizational skills and report analysis using tools like Excel and Access
• Knowledge of reimbursement methodologies, such as DRG and Fee schedules
• The ability to meet department metrics and attendance guidelines

Preferred Qualifications and Skills

While not required, the following qualifications and skills are preferred:

• Experience in claims processing within managed care environments
• Familiarity with customer service metrics and performance standards
• Demonstrated ability to conduct root cause analysis and improve service processes
• Previous involvement in outreach or community engagement activities
• Understanding of healthcare policies and procedures

Career Growth and Development Opportunities

At Workwarp, we are committed to the growth and development of our employees. As a Call Center Representative - Patient Services Specialist, you will have access to training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement within the company
• A supportive and collaborative work environment that encourages growth and development

Work Environment and Company Culture

At Workwarp, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of compassion, integrity, and excellence, and we are committed to creating a workplace that is inclusive, diverse, and respectful. As a Call Center Representative - Patient Services Specialist, you will be part of a dynamic team that is dedicated to making a difference in the lives of others.

Compensation, Perks, and Benefits

In addition to a competitive salary and comprehensive benefits package, we offer a range of perks and benefits, including:

• A flexible work schedule that allows you to balance your work and personal life
• Access to a robust wellness program, featuring free gym access, nutrition coaching, and wellness challenges
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages growth and development

Conclusion and Call to Action

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. As a Call Center Representative - Patient Services Specialist at Workwarp, you will have the chance to make a real difference in the lives of others and be part of a dynamic team that is dedicated to improving community health. Don't miss out on this opportunity to join our team and start your journey with Workwarp today!

Apply now and take the first step towards a rewarding and challenging career in healthcare services. We look forward to hearing from you!