**Experienced Phone & Chat Specialist – Essential Healthcare Connection Support**

At blithequark, we're on a mission to revolutionize the way we connect essential healthcare workers with facilities in need of their expertise. As a Phone & Chat Specialist, you'll play a vital role in facilitating this critical connection, ensuring that nurses and healthcare facilities can work together seamlessly to provide top-notch care. If you're passionate about delivering exceptional customer service, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! **About blithequark** blithequark is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to making a positive impact on the lives of patients, families, and healthcare workers. We're proud to be a part of this essential work and are seeking like-minded individuals to join our team. **Responsibilities** As a Phone & Chat Specialist, you'll be responsible for: * Managing large volumes of inbound and outbound calls in a timely manner, ensuring that customers receive prompt and efficient service * Handling multiple chat channels simultaneously, providing real-time support to customers * Following established communication scripts to address various topics and concerns * Identifying customers' needs, clarifying information, researching, and providing solutions or alternatives to meet their requirements * Accessing company and client resources to accurately handle calls and provide expert support * Performing data entry and customer service tasks with precision and attention to detail * Navigating online platforms efficiently to access customer information and resources * Working with customers to resolve requests and records related to shift sign-ups * Identifying customers' needs, researching to determine if they have the necessary credentials, and communicating the results to customers * Demonstrating flexibility and adaptability in a fast-paced environment, seamlessly transitioning between tasks and maintaining composure under pressure * Maintaining punctuality and attendance, ensuring that you're available at your desk during scheduled hours * Providing positive and professional interactions with customers, exceeding their expectations and building trust in blithequark's services * Cross-training as requested to expand your skills and contribute to the team's success **Qualifications** To succeed in this role, you'll need: * At least 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy and proficiency in navigating online platforms * Previous remote work from home experience is a plus * Quick learning abilities and the capacity to work independently * Accurate typing skills, with a minimum of 35 words per minute * Strong phone and verbal communication skills, with active listening abilities * A background check that meets state and federal laws **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Proficiency in navigating online platforms and software applications * Ability to work independently and as part of a team * Flexibility and adaptability in a dynamic environment * Strong attention to detail and accuracy in data entry and customer service tasks **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills. As a Phone & Chat Specialist, you'll have opportunities to: * Develop your customer service and communication skills in a dynamic environment * Learn about the healthcare industry and the critical role that blithequark plays in connecting essential workers with facilities * Expand your technical skills, including proficiency in online platforms and software applications * Cross-train in other areas of the business to broaden your expertise and contribute to the team's success * Participate in ongoing training and development programs to enhance your skills and knowledge **Work Environment and Company Culture** At blithequark, we're proud of our positive and supportive work environment. As a Phone & Chat Specialist, you'll enjoy: * A dynamic and fast-paced work environment that's always challenging and engaging * A team-oriented culture that values collaboration, communication, and mutual respect * Opportunities to make a real difference in the lives of patients, families, and healthcare workers * A comprehensive benefits package, including paid training, competitive compensation, and opportunities for career growth and development **Compensation, Perks, and Benefits** As a Phone & Chat Specialist, you'll enjoy: * Starting pay of $14/hour, with shift differential (extra $1/hour for nights and weekends) and possible increase after 90 days pending attendance and performance * Paid training program, including 3 weeks of comprehensive training from 9:00am-6:00pm, Monday-Friday (EST) * Full-time status, with 40 hours of work per week * Opportunities for career growth and development, including cross-training and ongoing training and development programs **Hardware and Software Requirements** To ensure that you have the necessary tools to succeed in this role, you'll need: * A laptop or desktop computer with the following specifications: + Processor: Intel Core i5 5200 Series or greater + Memory: 8GB on Windows 8.1 / 10 64 bits + Screen Resolution: 1280x768 or higher, dual monitors required * A USB headset * Up-to-date antivirus software installed on the platform, with a recent scan completed * Firewall enabled * A stable internet connection with a minimum speed of 10 Mbps **How to Apply** If you're passionate about delivering exceptional customer service, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! Apply now to become a Phone & Chat Specialist at blithequark and join our team of dedicated professionals who are making a real difference in the lives of patients, families, and healthcare workers. Apply for this job