Customer Service Specialist - Healthcare Revenue Cycle Management at blithequark

Join blithequark's Dynamic Team as a Customer Service Specialist in Healthcare

At blithequark, we're on a mission to revolutionize the healthcare industry through exceptional customer service and innovative revenue cycle management solutions. We're seeking a highly skilled and compassionate Customer Service Specialist to join our team, ensuring that our clients receive the highest level of support and service. If you're passionate about delivering outstanding customer experiences, are detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

About blithequark and the Healthcare Industry

blithequark is a leading provider of healthcare revenue cycle management solutions, dedicated to helping healthcare organizations optimize their financial performance and improve patient satisfaction. Our team is comprised of experienced professionals who are committed to delivering exceptional service and support to our clients. As a Customer Service Specialist at blithequark, you'll be at the forefront of our customer-facing operations, working closely with clients, healthcare providers, and internal stakeholders to resolve inquiries, address concerns, and provide timely solutions.

Key Responsibilities

• Manage and resolve customer inquiries via phone, email, or other channels, utilizing standard procedures and scripts to ensure consistency and quality.
• Gather information, perform research, and provide timely resolutions to customer concerns, ensuring a high level of customer satisfaction.
• Communicate effectively with customers, patients, and internal stakeholders, providing clear and concise information about services, policies, and procedures.
• Schedule work to ensure accurate phone coverage, prioritize calls, and escalate complex issues to senior representatives or management as required.
• Assist in planning and implementing department goals, making recommendations to management to improve efficiency and effectiveness.
• Foster strong relationships with clients, healthcare providers, and internal stakeholders, ensuring a collaborative and customer-centric approach to service delivery.
• Perform other duties as assigned, including special projects, training, and quality improvement initiatives.

Requirements: Education and Experience

To succeed as a Customer Service Specialist at blithequark, you'll need:

• A high school diploma or college degree from an accredited institution.
• 2-5 years of industry experience in medical revenue cycle management, with a proven track record of delivering exceptional customer service.
• Medical experience, either practical or classroom knowledge, to inform your understanding of healthcare operations and revenue cycle management.
• Proven understanding of the medical revenue cycle, including billing, coding, and insurance reimbursement processes.
• Excellent verbal, written, and interpersonal communication skills, with the ability to communicate effectively with diverse stakeholders.
• Demonstrated knowledge of HIPAA rules and regulations, with a commitment to maintaining confidentiality and data security.
• Attention to detail, with a focus on accuracy and quality in all aspects of your work.
• A good attendance record, with a commitment to being punctual and reliable.
• The ability to work collaboratively in a team environment, with a positive and professional attitude.
• PC proficiency in MS Office Suite Applications, with the ability to learn new systems and technologies as needed.

Preferred Qualifications

• Spanish fluency, to support our diverse client base and patient populations.
• Additional certifications or training in healthcare revenue cycle management, customer service, or a related field.

What We Offer: Career Growth and Development

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Service Specialist, you'll have opportunities to:

• Develop your skills and expertise in healthcare revenue cycle management and customer service.
• Take on additional responsibilities and contribute to special projects and initiatives.
• Participate in training and development programs to enhance your knowledge and performance.
• Advance to senior roles or leadership positions, with opportunities for career progression and professional growth.

Work Environment and Company Culture

blithequark offers a dynamic and supportive work environment, with a culture that values teamwork, innovation, and customer satisfaction. As a Customer Service Specialist, you'll work in a fast-paced environment that's both challenging and rewarding. We offer:

• Flexible work arrangements, including remote work options for the right candidates.
• A collaborative and inclusive team culture, with opportunities for professional growth and development.
• A range of benefits and perks, including PTO, paid holidays, 401(k) with match, and more.

Compensation and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $18.00.
• PTO accrued from day one, with opportunities to take time off for rest and relaxation.
• Annual Personal Holiday, paid holidays, and other time-off benefits.
• 401(k) with match, to support your long-term financial goals.
• Lucrative Employee Referral Bonus Program, to reward you for referring friends and colleagues.
• Paid life insurance, long-term disability, and other benefits to support your well-being.
• Employee discounts, medical, dental, vision, accident, critical illness, hospital indemnity, voluntary life, and short-term disability benefits.

Why Join blithequark?

If you're a motivated and compassionate professional looking for a challenging and rewarding role in healthcare customer service, we want to hear from you! At blithequark, we're committed to delivering exceptional service and support to our clients, and we're looking for talented individuals to join our team. Apply now to become a Customer Service Specialist at blithequark and start making a difference in the healthcare industry!

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates, regardless of their background or circumstances.