Operator (Virtual Assistant)
Operator (Virtual Assistant)
An Operator is a highly versatile Virtual Assistant who provides remote administrative, sales, and social media support to clients. They play a key role in ensuring the smooth and efficient flow of daily operations by managing back-end tasks, client communications, and digital presence. Depending on the client’s industry and specific needs, Operators may support a wide range of functions — from inbox management and CRM support to content creation and lead generation.
Key Responsibilities
Administrative Support
• Manage client inboxes: draft, organize, and respond to emails professionally
• Schedule and coordinate meetings, appointments, and travel arrangements
• Maintain and update calendars across multiple time zones
• Perform data entry, organize digital files, and manage cloud-based storage
Social Media Management
• Plan, create, and schedule posts across platforms (e.g., Facebook, Instagram, LinkedIn)
• Monitor direct messages, comments, and community engagement
• Ensure timely responses and support overall social media presence
Sales Support
• Conduct lead generation and prospect research to build target contact lists
• Schedule and confirm sales meetings, discovery calls, and follow-ups
• Handle appointment setting and maintain communication with leads
• Maintain and update sales pipelines within CRM tools (e.g., HubSpot, Zoho, Salesforce)
Qualifications & Requirements
• High school diploma or equivalent (Bachelor’s degree preferred)
• Proven experience as a Virtual Assistant or in a similar administrative or sales support role
• Strong written and verbal communication skills
• Excellent organizational skills and ability to manage multiple priorities
• Proficiency in Microsoft Office, Google Workspace, and other productivity tools
• Familiarity with project management platforms
• Working knowledge of CRM systems, social media platforms, and basic graphic design tools (e.g., Canva)
• Tech-savvy with a quick learning curve for new software and tools
• Ability to work independently, remotely, and in fast-paced environments
• Highly detail-oriented, dependable, and solutions-driven
• Flexible, proactive, and enthusiastic about supporting client success
Tech Requirements:
• PC or laptop with a processor that has at least 8GB RAM, Intel Core i3 or equivalent, and Windows 11 (for both primary and backup equipment).
• Stable internet connection (LAN or Fiber), with internet backup such as Pocket WiFi or Mobile Hotspot.
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