**Experienced Phone & Chat Specialist – Connecting Healthcare Professionals with Essential Facilities**

Are you passionate about delivering exceptional customer service and making a real difference in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join the critical team at blithequark, where you'll play a vital role in connecting nurses with healthcare facilities in need of their expertise. As a Phone & Chat Specialist at blithequark, you'll be part of a dedicated team that's helping to address the pressing need for skilled healthcare professionals in our communities. Your primary responsibility will be to verify the credentials of nurses who have selected a healthcare facility to work with, ensuring that they meet the necessary requirements for the shift. You'll also be handling follow-up phone calls with nurses to confirm their availability and provide updates on the status of their shift requests. But this is more than just a job – it's an opportunity to make a meaningful impact on the lives of others. By joining our team, you'll be part of a larger effort to support the essential workers who are on the frontlines of healthcare. You'll have the chance to develop new skills, work with a talented team, and enjoy a range of benefits that will support your personal and professional growth. **About blithequark** At blithequark, we're committed to delivering exceptional customer service and creating a positive experience for our clients and partners. We're a dynamic, forward-thinking organization that's passionate about making a difference in our communities. Our team is dedicated to providing top-notch support to our clients, and we're always looking for talented individuals who share our values and enthusiasm. **Responsibilities** As a Phone & Chat Specialist at blithequark, your key responsibilities will include: * Managing large volumes of inbound and outbound calls in a timely manner * Handling multiple chat channels simultaneously * Following established communication scripts to ensure consistency and accuracy * Identifying customers' needs, clarifying information, researching solutions, and providing alternatives * Accessing company and client resources to accurately handle calls * Performing data entry and customer service tasks * Navigating online efficiently to verify nurse credentials and update shift requests * Working requests/records received for nurses requesting to sign up for shifts * Identifying customers' needs, researching to see if request has necessary credentials * Skilledly transitioning between tasks without loss of efficiency or composure * Maintaining punctuality and attendance at all scheduled times * Remaining positive and professional in all customer interactions * Flexibility to cross-train as requested **Qualifications** To succeed in this role, you'll need: * 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy and ability to navigate online efficiently * Previous remote work from home experience a plus * Quick learner and able to work independently * Type 35 words per minute accurately * Strong phone and verbal communication skills, along with active listening * A background check applicable with state and federal laws required **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Flexibility and adaptability in a rapidly changing environment * Strong attention to detail and accuracy * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting your personal and professional growth. As a Phone & Chat Specialist, you'll have access to: * Paid training and onboarding program * Ongoing coaching and feedback to support your development * Opportunities for career advancement and professional growth * Access to training and development resources to enhance your skills and knowledge * A supportive and collaborative team environment **Work Environment and Company Culture** As a remote worker, you'll have the flexibility to work from the comfort of your own home. We'll provide you with the necessary equipment and support to ensure your success. Our company culture is built on a foundation of: * Collaboration and teamwork * Open communication and transparency * Respect and empathy for our clients and partners * Continuous learning and professional growth * Fun and camaraderie in the workplace **Compensation, Perks, and Benefits** As a Phone & Chat Specialist at blithequark, you'll enjoy: * Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance * Paid training and onboarding program * Opportunities for career advancement and professional growth * Access to training and development resources to enhance your skills and knowledge * A supportive and collaborative team environment * Flexible scheduling and work-life balance * Opportunities for professional growth and development **Equipment Provided** We'll provide you with the necessary equipment to perform your job duties, including: * A laptop or desktop computer * A high-speed internet connection * A dedicated work area with a desk, chair, and electrical outlet * A USB headset * Up-to-date antivirus software and a recent scan completed * Firewall enabled **Hardware/Software Requirements** To ensure your success, you'll need: * A processor: Intel Core i5 5200 Series or greater * Memory: 8GB on Windows 8.1 / 10 64 bits * Screen Resolution: 1280x768 or higher, dual monitors required * Up-to-date antivirus software and a recent scan completed * Firewall enabled **How to Apply** If you're passionate about delivering exceptional customer service and making a real difference in the lives of others, we invite you to apply for this exciting opportunity. Please click the link below to submit your application: Apply Job! We can't wait to hear from you! Apply for this job