Experienced Online Chat Support Associate – Customer Experience & Sales Role in New York City

Join the Team at blithequark: Where Innovation Meets Customer Delight

blithequark is a dynamic and forward-thinking organization dedicated to delivering exceptional customer experiences across various industries. We are currently seeking a highly skilled and enthusiastic Online Chat Support Associate to join our team in New York City, New York. As an Associate Level position, this role offers the ideal candidate the opportunity to leverage their expertise in customer service and online chat support to drive customer satisfaction and sales growth.

About blithequark

At blithequark, we pride ourselves on fostering a culture of innovation, creativity, and collaboration. Our team is comprised of dedicated professionals who share a passion for delivering outstanding customer experiences and driving business success. We believe in empowering our employees to take ownership of their work, think creatively, and continuously learn and grow. If you're looking for a challenging and rewarding role that allows you to make a meaningful impact, we encourage you to explore this opportunity with blithequark.

Job Summary

As an Online Chat Support Associate at blithequark, you will play a critical role in providing exceptional customer experiences through online chat interactions. You will engage with customers, resolve their concerns, and provide accurate information about our products and services. This role requires strong decision-making skills, persuasive communication techniques, and excellent written and verbal communication skills. If you're a motivated and customer-focused individual with a passion for delivering outstanding experiences, we want to hear from you!

Key Responsibilities

• Engage with customers through online chat to provide support and answer any inquiries or issues they may have in a timely and professional manner.
• Utilize decision-making skills to quickly and effectively resolve customer concerns, ensuring a seamless customer experience.
• Use persuasion techniques to upsell products or services to customers when appropriate, driving sales growth and revenue.
• Maintain accurate records of customer interactions and transactions, ensuring that all relevant information is captured and stored.
• Collaborate with other team members to ensure a cohesive and customer-centric approach to resolving customer concerns.
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers and drive sales growth.

Requirements

Essential Qualifications

• At least 4 years of experience in customer service or online chat support, with a proven track record of delivering exceptional customer experiences.
• Strong decision-making skills, with the ability to think critically and make sound judgments in a fast-paced environment.
• Persuasive communication skills, with the ability to effectively communicate with customers and drive sales growth.
• Excellent written and verbal communication skills, with the ability to clearly and concisely articulate information to customers.
• Ability to multitask and prioritize tasks effectively, ensuring that all customer interactions are handled efficiently and effectively.
• Proficiency in typing and using online chat platforms, with a high level of accuracy and speed.
• High school diploma or equivalent required.

Preferred Qualifications

• Experience working in a call center or customer service environment, with a focus on online chat support.
• Knowledge of product or service offerings, with the ability to provide accurate information to customers.
• Certification in customer service or a related field, such as CRM or customer experience management.

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills, with the ability to effectively engage with customers and team members.
• Excellent problem-solving and decision-making skills, with the ability to think critically and make sound judgments.
• Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences.
• Strong analytical and technical skills, with the ability to navigate online chat platforms and other software applications.
• Ability to work collaboratively as part of a team, with a focus on driving customer satisfaction and sales growth.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. This role offers a range of opportunities for career advancement, including:

• Professional development and training programs, with a focus on customer service, sales, and leadership skills.
• Opportunities for career advancement, with a focus on promoting from within.
• Collaborative and dynamic work environment, with a focus on innovation and creativity.

Work Environment and Company Culture

At blithequark, we pride ourselves on fostering a culture of innovation, creativity, and collaboration. Our work environment is designed to inspire creativity and productivity, with a range of amenities and benefits, including:

• State-of-the-art facilities and equipment, with a focus on comfort and well-being.
• Collaborative and dynamic work environment, with a focus on teamwork and innovation.
• Opportunities for professional growth and development, with a focus on career advancement.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits, including:

• Medical coverage, with a range of plan options to suit your needs.
• Travel and spending expenses, with a focus on supporting your work and personal activities.
• Retirement plan, with a range of investment options to help you plan for the future.
• Opportunities for bonuses and incentives, with a focus on driving sales growth and customer satisfaction.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding experiences, we encourage you to apply for this exciting opportunity with blithequark. Please submit your application, including your resume and cover letter, and we will be in touch to discuss your qualifications further.

Equal Opportunity Statement

blithequark is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive and diverse workforce, and we welcome applications from candidates of all backgrounds and perspectives.

Don't miss this opportunity to join the team at blithequark and make a meaningful impact in the world of customer experience and sales. Apply today and take the first step towards a rewarding and challenging career with blithequark!