Experienced Full Stack Customer Engineer – Exchange Server & Cloud Solutions

Join the blithequark Team: Transforming Digital Engineering and Delivering Captivating Experiences

blithequark is a leading full-service digital engineering solutions company that makes and manages software platforms and products powering growth and delivering captivating experiences to consumers and employees. With a global workforce of 6,000+ professionals, we accelerate transformation and impact for enterprise clients through our engineering, cloud, data, experience design, and talent solution capabilities. Headquartered in New Jersey, we're built differently to engineer the next.

Our Culture: Opportunity, Inclusion, and Partnership

At blithequark, we have a culture built on opportunity, inclusion, and a spirit of partnership. We invite you to:

• Build the coolest tech for the world's leading brands.
• Solve complex problems and learn new skills.
• Experience the power of transforming digital engineering for Fortune 500 clients.
• Master your craft with leading training programs and hands-on experience.

Experience a Community of Change-Makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at blithequark.

About the Role: Customer Engineer – Exchange

We're looking for an experienced Customer Engineer – Exchange to join our team as a key technical resource for enterprise customers in the legacy space. As a Customer Engineer, you will focus on delivering proactive services such as education workshops, assessments, and expert guidance.

Key Responsibilities:

• Preview new technology before others in the industry and learn how to make the best from it.
• Visit customers to train them and share industry and development expertise.
• Be part of a thriving developer community that's constantly looking for ways to improve our customers' experience, software development goals, and use of technology.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from consulting practice and product groups.
• Continually learn and grow professionally.
• Analyze problems and provide solutions.
• Maintain and extend accreditations and certifications.
• Assist in developing best practices for key technologies and products to support technical team readiness.
• Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for client's customers.
• Engineers must possess strong technical writing, presentation, and training skills.
• Fluent English oral and written communication.

Essential Qualifications:

• Deep understanding of Exchange server architecture (2010, 2013, 2016) and Exchange Online.
• Deep troubleshooting skills with Exchange server (2010, 2013, 2016) and Exchange Online.
• Designing and implementing services of MS Exchange server (2010, 2013, 2016, 2019) such as:
  • High availability (DAG).
  • Public Folders.
  • Mail Flow.
  • Disaster Recovery.
  • Managed Availability.
  • Messaging Policies.
  • Compliance.
  • Configuring Reporting & Logging.
  • Mailbox migrations both on-prem and cloud.
• Experience in assessing Exchange Servers, health checks of existing solutions, providing best practice recommendations, guidance on clients, and supporting customers on their operations in Exchange environments which includes change, release, performance, and availability management.
• Experience with Exchange migrations, upgrades, and optimizations.
• Deep understanding of SMTP.
• Experience and skills with Failover Clustering.
• Experience with PowerShell scripting.
• Proven track record in successfully planning, deploying, operating, and optimizing on-premises environments.

Preferred Qualifications:

• Experience with cloud-based solutions and migrations.
• Knowledge of IT service management frameworks and best practices.
• Experience with project management and delivery methodologies.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our professionals grow and develop their skills. As a Customer Engineer, you'll have access to:

• Leading training programs and hands-on experience.
• Mentorship and coaching from experienced professionals.
• Opportunities for career advancement and growth.
• Professional development and certification programs.

Work Environment and Company Culture Highlights

At blithequark, we offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth. Some highlights of our company culture include:

• 100% remote work opportunities.
• Flexible work arrangements and work-life balance.
• Collaborative and inclusive work environment.
• Opportunities for professional growth and development.

Compensation, Perks, and Benefits

We offer a competitive salary range of $95,000 - $125,000 annually, depending on experience and qualifications. Additionally, you'll enjoy a comprehensive benefits package, including:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 22 days of paid time off.

Conclusion

If you're a motivated and experienced Customer Engineer looking for a new challenge, we encourage you to apply to join the blithequark team. With our commitment to opportunity, inclusion, and partnership, we're confident that you'll thrive in our dynamic and supportive work environment. Apply now and let's talk about your experiences, education, and ambitions!