Experienced Customer Service Representative – Data Information Processor for US Remote Operations at blithequark

Introduction to blithequark

At blithequark, we are driven by a shared purpose to empower individuals and organizations to be their best in the moments that matter. Our mission is built around solving for safer, ensuring that people not only feel safe but are safe. We achieve this by developing cutting-edge technologies that span every aspect of our safety and security ecosystem. This includes mission-critical communications devices and networks, AI-powered video security and access control, and the capability to integrate voice, video, and data into a single command center view. By connecting public safety agencies and enterprises, we facilitate the collaboration that is crucial for linking those in need with those who can provide assistance. The work we do at blithequark matters, and we are committed to making a positive impact.

Department Overview

MVTrac/MVConnect, a part of blithequark, stands as the leading provider of on-demand data solutions for the auto finance, government, and law enforcement sectors. Leveraging a national network of digital recognition technology devices, MVTRAC aggregates and stores real-time intelligent data in a centralized, secure database. This database is subject to the most stringent privacy and compliance standards available today, ensuring the integrity and security of the information we handle. Our technology is only as effective as the people behind it, which is why we are dedicated to building a team of talented and driven individuals.

Job Description

We are a leader in the Repossession industry and are seeking a detail-oriented, driven Customer Service Processor to join our team. This role involves administering the acceptance of assignments from clients/lenders, processing these assignments, managing the completion of services, and facilitating the release of lender assets upon the execution of service. The position requires processing client/agent requests while managing a high call volume, necessitating excellent customer service skills, the ability to work independently as well as within a team, and strong communication skills. Follow-through and ownership of work to completion are essential, as is the ability to handle multitasking on a computer with multiple screens.

Key Responsibilities:

• Administer the acceptance of assignments from clients/lenders and process these assignments efficiently.
• Manage the completion of services and facilitate the release of lender assets upon the execution of service.
• Process client/agent requests in a timely and professional manner.
• Work effectively in a high multi-tasking environment, utilizing multiple systems and client/lender databases as required.
• Demonstrate excellent customer service skills, ensuring high levels of customer satisfaction.
• Work independently as well as collaboratively within a team to achieve shared goals.
• Maintain excellent communication skills, both written and verbal, to ensure seamless interaction with clients, agents, and internal stakeholders.
• Ensure follow-through and ownership of work to completion, meeting deadlines and quality standards.

Essential and Preferred Qualifications

To be successful in this role, candidates should possess a High School Diploma or equivalent, with a minimum of 2 years of customer service experience. Legal authorization to work in the U.S. indefinitely is required, and employer work permit sponsorship is not available for this position. Previous experience in collection, repossession, or the automotive industry is preferred, as is experience with Microsoft Office and Google Suite products. A minimum typing speed of 40 wpm is required, along with the ability to handle multitasking on a computer with multiple screens. The ability to work remotely without outside distractions is essential, and candidates who have previously worked in a remote environment are preferred.

Skills and Competencies:

• Excellent customer service skills, with the ability to provide high-quality support in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to work effectively with clients, agents, and internal teams.
• Ability to work independently and as part of a team, with a strong focus on follow-through and ownership of work.
• High level of organizational and time management skills, with the ability to prioritize tasks and manage multiple assignments.
• Proficiency in Microsoft Office and Google Suite products, with the ability to learn and adapt to new systems and technologies.
• Strong problem-solving and analytical skills, with the ability to resolve issues efficiently and effectively.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, designed to help you build new skills and advance your career. Our culture is built around empowerment, innovation, and collaboration, providing a dynamic and supportive environment in which to grow and thrive. Whether you are looking to develop your technical skills, move into a leadership role, or explore new areas of interest, we have the resources and support to help you achieve your goals.

Work Environment and Company Culture

Our company culture is people-first and community-focused, empowering every individual to be their most authentic self and to do their best work. We are proud of our inclusive and accessible environment, which values diversity and promotes equal opportunities for all. At blithequark, you will find a collaborative and dynamic work environment, with a team of talented and dedicated professionals who are passionate about making a difference. We believe in work-life balance, offering flexible working arrangements and a range of benefits to support your well-being and happiness.

Compensation, Perks, and Benefits

We offer a competitive compensation package, along with a range of perks and benefits designed to support your well-being and happiness. These include incentive bonus plans, medical, dental, and vision benefits, a 401K with company match, 10 paid holidays, generous paid time off packages, an employee stock purchase plan, paid parental and family leave, and more. We are committed to providing a rewarding and supportive work environment, where you can thrive and grow with our team.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role with a leading organization, we encourage you to apply for this exciting opportunity. At blithequark, we value diversity and promote equal opportunities for all, and we are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please email [email protected]. Join our team and be part of a dynamic and supportive environment, where you can make a real difference and achieve your full potential.