Senior Strategist - Salesforce CRM Analytics and Business Intelligence Expert for Global Innovation and Customer Success

Introduction to Indeed and Our Mission

Indeed, the world's number one job site, is on a mission to empower job seekers and make a meaningful impact on the global employment landscape. Our commitment to innovation, inclusivity, and accessibility drives us to create a workplace where everyone feels valued and supported. As we continue to grow and evolve, we're seeking talented individuals who share our passion for making a difference. Our team is dedicated to fostering a culture of collaboration, creativity, and continuous learning, where everyone has the opportunity to thrive and contribute to our mission.

About the Role: Senior Strategist - Salesforce CRM Analytics

We're looking for an exceptional Senior Strategist to join our team, specializing in Salesforce CRM Analytics. As a key member of our analytics team, you'll play a crucial role in developing, testing, and deploying innovative analytics solutions that drive business growth and customer success. Your expertise in Salesforce CRM Analytics will enable us to make data-driven decisions, optimize our sales strategies, and enhance our customer experiences. If you're passionate about analytics, business intelligence, and driving impact through data insights, we want to hear from you.

Key Responsibilities:

• Design, develop, and implement cutting-edge analytics solutions within Salesforce CRM Analytics, leveraging data from various sources, including Salesforce objects and external data sources.
• Collaborate with cross-functional teams, including Sales Strategy, Engineering, and Business Intelligence, to align on data standards, best practices, and analytics solutions that meet business needs.
• Advocate for data-driven decision-making and strategize ways to enhance sales performance, customer success, and business efficiency.
• Maintain and grow one of the largest implementations of Salesforce CRM Analytics globally, ensuring scalability, reliability, and data integrity.
• Meet with partner teams regularly to refine requirements, review dashboard designs, and ensure analytics solutions meet their needs and expectations.
• Provide exceptional support to end-users, answering questions, investigating issues, and delivering ad-hoc SQL queries to address data-related inquiries.
• Collaborate with internal stakeholders, including other CRM Analytics strategists, to share knowledge, best practices, and innovative solutions.

Essential Qualifications:

• 1+ years of experience in Strategy & Operations, Analytics, Engineering, and/or Consulting, with a strong focus on data analysis and business intelligence.
• 1+ years of experience with Salesforce and CRM Analytics, or equivalent experience with analytics visualization tools like Tableau.
• 1+ years of experience working with querying languages such as SQL and/or SAQL, with the ability to write complex queries and optimize data flows.
• Strong problem-solving skills, with a passion for leveraging data to develop insights and drive business outcomes.
• Experience building and delivering proof-of-concepts, with a focus on innovation and experimentation.
• Effective communication skills, with the ability to explain technical concepts in a simple, intuitive way to non-technical audiences.

Preferred Qualifications:

• Advanced degree in Computer Science, Statistics, Mathematics, or a related field, with a strong foundation in data analysis and business intelligence.
• Experience working with large datasets, data warehousing, and ETL processes, with a focus on data governance and quality.
• Knowledge of data visualization tools, such as Tableau, Power BI, or D3.js, with the ability to create interactive, user-friendly dashboards.
• Experience with agile development methodologies, such as Scrum or Kanban, with a focus on collaboration and continuous improvement.
• Strong business acumen, with a deep understanding of sales, customer success, and business operations, and the ability to drive business outcomes through data insights.

Skills and Competencies:

To succeed in this role, you'll need to possess a unique blend of technical, business, and interpersonal skills, including:

• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop actionable insights.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Strong business acumen, with a deep understanding of sales, customer success, and business operations, and the ability to drive business outcomes through data insights.
• Ability to work in a fast-paced, dynamic environment, with a focus on innovation, experimentation, and continuous improvement.
• Strong attention to detail, with a focus on data quality, accuracy, and integrity.

Career Growth and Learning Opportunities:

At Indeed, we're committed to helping our employees grow and develop their skills and careers. As a Senior Strategist - Salesforce CRM Analytics, you'll have access to:

• Comprehensive training and development programs, including workshops, webinars, and conferences, to enhance your technical and business skills.
• Mentorship and coaching from experienced professionals, with a focus on career development and growth.
• Opportunities to work on high-impact projects, driving business outcomes and making a meaningful impact on our customers and users.
• A collaborative, dynamic work environment, with a focus on innovation, experimentation, and continuous improvement.
• Flexible work arrangements, including remote work options, to support your work-life balance and well-being.

Work Environment and Company Culture:

Indeed is committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. Our company culture is built on the principles of:

• Inclusivity and diversity, with a focus on creating a welcoming and inclusive environment for all employees.
• Collaboration and teamwork, with a focus on cross-functional collaboration and knowledge-sharing.
• Innovation and experimentation, with a focus on driving business outcomes and making a meaningful impact on our customers and users.
• Continuous learning and development, with a focus on enhancing our skills and knowledge to stay ahead of the curve.
• Work-life balance and well-being, with a focus on supporting our employees' physical, mental, and emotional well-being.

Compensation, Perks, and Benefits:

We offer a competitive salary range, depending on location and experience, with a focus on recognizing and rewarding our employees' contributions and achievements. Our benefits package includes:

• Comprehensive health, dental, and vision insurance, with a focus on supporting our employees' physical and mental well-being.
• 401(k) plan and equity-based incentive program, with a focus on supporting our employees' long-term financial goals and well-being.
• Open paid time off and paid holidays, with a focus on supporting our employees' work-life balance and well-being.
• Parental leave and family-friendly policies, with a focus on supporting our employees' families and caregivers.
• Professional development opportunities, including training, mentorship, and education assistance, with a focus on enhancing our employees' skills and knowledge.

Conclusion:

If you're a motivated and talented analytics professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. As a Senior Strategist - Salesforce CRM Analytics at Indeed, you'll have the chance to work with a talented team, drive business outcomes, and contribute to our mission of helping people get jobs. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now and become a part of our innovative and inclusive community!