Experienced Customer Service Representative - Remote Concierge Associate Role at blithequark

Transforming Healthcare with Exceptional Customer Service

At blithequark, we're on a mission to revolutionize the healthcare economy by making high-quality, affordable care accessible to everyone. We're a rapidly growing company backed by top-tier venture capital firms, and we're expanding our team to meet the increasing demand for our innovative solutions. As a Customer Service Representative, also known as a Concierge Associate, you'll play a vital role in delivering outstanding support to our members via phone, chat, and email, helping them navigate the complexities of healthcare and find the right providers for their needs.

About blithequark and Our Industry

blithequark is at the forefront of a healthcare revolution, leveraging technology and data-driven insights to empower employers, employees, and healthcare providers to make informed decisions. Our platform is designed to promote transparency, quality, and affordability in healthcare, and we're committed to creating a more patient-centric ecosystem. As a member of our customer service team, you'll be an integral part of this journey, working closely with our members to understand their needs and provide personalized support.

Key Responsibilities

• Deliver exceptional customer service to our members via phone, chat, and email, providing education and guidance on their benefits and helping them find the right healthcare providers.
• Follow best practices for handling member inquiries, suggesting improvements to our processes and procedures as needed.
• Maintain a high level of organization within blithequark's platform and tools, including Zendesk and G Suite, to ensure seamless issue resolution and member support.
• Relay member feedback to our product and operations teams to drive improvements to our solution and enhance the overall member experience.
• Triage and escalate complex and urgent member care needs, ensuring timely and effective resolution.
• Develop and maintain a working knowledge of employer health benefits and insurance, staying up-to-date on industry trends and developments.

The Ideal Candidate

We're looking for a highly motivated and empathetic Customer Service Representative who is passionate about delivering exceptional support and helping people solve their problems. To succeed in this role, you'll need:

• A bachelor's degree or equivalent experience.
• Excellent written and verbal communication skills, with the ability to craft clear, concise, and compassionate responses to member inquiries.
• A high level of process-orientation, digital organization, and resourcefulness, with the ability to navigate multiple tools and platforms.
• A passion for working in a rapidly evolving startup environment, with a willingness to adapt to changing priorities and needs.
• A commitment to blithequark's mission to improve the healthcare system, with a desire to be part of a team that's making a real difference.

Preferred Qualifications

While not required, the following skills and experiences will give you a competitive edge:

• Previous experience in customer service, healthcare, or a related field.
• Familiarity with healthcare benefits, insurance, and provider networks.
• Experience working with CRM software, such as Zendesk, and G Suite applications.
• A proven track record of delivering exceptional customer service and resolving complex issues.

What You'll Gain

As a Customer Service Representative at blithequark, you'll have the opportunity to:

• Develop a deep understanding of our platform, operations, and member needs, becoming a subject matter expert in the process.
• Grow within the company, taking on new challenges and responsibilities as we continue to expand and evolve.
• Work with a talented, passionate team that's dedicated to making a positive impact on the healthcare system.
• Enjoy a competitive compensation package, including a salary range of $19-22/hour, equity incentives, and comprehensive benefits.

Our Culture and Work Environment

At blithequark, we're proud of our culture and work environment, which is built on the principles of transparency, collaboration, and innovation. As a remote team member, you'll be part of a dynamic, distributed workforce that's connected by a shared mission and values. We're committed to providing the tools, resources, and support you need to succeed, and we encourage our team members to take ownership of their work and contribute to our growth and success.

Compensation and Benefits

We offer a comprehensive compensation package that includes:

• A competitive salary range of $19-22/hour.
• Equity incentives to give you a stake in our company's success.
• Comprehensive benefits, including health, dental, and vision insurance.
• Opportunities for professional growth and development.

Why Join blithequark?

If you're passionate about delivering exceptional customer service, working in a fast-paced startup environment, and making a positive impact on the healthcare system, we want to hear from you. At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering, where everyone has the opportunity to thrive. Join our team as a Customer Service Representative and be part of a company that's transforming the future of healthcare.

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Accommodations for Qualified Individuals with Disabilities

blithequark is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Beware of Job Scam Fraudsters!

Our recruiters use getblithequark.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or provide sensitive information such as bank account or social security numbers. If you've been contacted by someone claiming to be a blithequark recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected].