Experienced Chat Support Representative - Remote US Based at blithequark

Join blithequark as a Chat Support Representative and Drive Sales Success in a Dynamic, Remote Environment

Are you a results-driven and enthusiastic sales professional looking for a challenging role that offers growth opportunities and a chance to be part of a rapidly expanding company? Do you have a passion for delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment? If so, blithequark is seeking a skilled and motivated Chat Support Representative to join our team on a remote basis in the US.

About blithequark and the Role

blithequark is at the forefront of providing innovative software solutions to small businesses, empowering them to succeed in their respective markets. Our flagship platform, MassageBook, is designed to help massage therapists and wellness professionals manage their businesses more effectively. As a Chat Support Representative at blithequark, you will be the first point of contact for potential customers, handling online chat and phone inquiries with professionalism and empathy. Your primary goal will be to understand the pain points of our prospects and provide tailored recommendations to help them succeed on our platform.

Key Responsibilities

• Engage Prospects: Manage inbound chat threads and phone calls from prospects and leads, serving as the face of blithequark's brand.
• Lead Development: Nurture inbound leads, provide in-depth product knowledge, and close new customers by identifying and addressing their business challenges.
• Outreach Initiatives: Execute targeted outreach campaigns to generate new leads and expand business opportunities.
• Product Expertise: Develop a deep and continuous understanding of blithequark's platform to effectively communicate its value to potential customers.
• Customer Success Collaboration: Work closely with the Implementations team to ensure a smooth handoff after a prospect converts to a paying subscriber.
• Process Improvement: Take initiative to identify areas for improvement in blithequark's sales process and propose actionable solutions.
• Adaptability: Maintain flexibility and adaptability in a rapidly changing industry and market, always staying ahead of trends and customer needs.

Essential and Preferred Qualifications

To succeed as a Chat Support Representative at blithequark, you should possess:

• Sales Experience: 1-3 years of experience in a fast-paced sales environment, particularly with cold/warm calling and live chat interactions.
• SaaS & Industry Knowledge: Familiarity with SaaS platforms and the massage industry is a plus, but not required.
• Proven Success: Demonstrated success in an activity-based sales process, including cold calling and lead qualification.
• CRM Proficiency: Experience with Salesforce or similar CRM software.
• Communication & Interpersonal Skills: Strong communication skills, with a passion for helping small business owners overcome challenges and achieve growth.
• Goal-Oriented: Self-motivated with a strong drive to meet and exceed sales targets.
• Resilience & Empathy: Demonstrated ability to adapt to changing circumstances, with a resilient and empathetic approach to customer interactions.
• Time Management: Exceptional time management skills, with the ability to prioritize tasks effectively in a busy work environment.

Skills and Competencies Required for Success

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills to effectively engage with prospects and customers.
• A strong ability to understand and address the needs of small business owners.
• A proactive and results-driven approach to sales and customer success.
• The ability to work independently in a remote environment with minimal supervision.
• Strong problem-solving skills and a willingness to adapt to changing circumstances.
• A passion for delivering exceptional customer experiences and driving sales growth.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to fostering an environment where employees can grow and succeed. As a Chat Support Representative, you will have the opportunity to:

• Develop your sales and customer success skills in a dynamic and supportive environment.
• Gain a deep understanding of blithequark's platform and the massage industry.
• Work closely with cross-functional teams to drive business growth and improve customer outcomes.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Advance your career within blithequark, with opportunities for professional growth and development.

Work Environment and Company Culture Highlights

blithequark is a dynamic and rapidly growing company that values diversity, inclusion, and authenticity. As a remote US-based employee, you will:

• Enjoy a flexible and autonomous work environment that allows you to work from anywhere.
• Be part of a collaborative and supportive team that is passionate about delivering exceptional customer experiences.
• Have access to a comprehensive employee benefits program, including medical, dental, and vision insurance, 401(k) matching, and flexible paid time off.
• Participate in a culture that values ongoing learning and development, with opportunities for training and growth.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package that includes:

• A salary range of $45,000 - $50,000 per year, plus variable commission.
• A comprehensive employee benefits program, including medical, dental, and vision insurance, 100% employer-paid short/long-term disability, basic life insurance, and 401(k) matching.
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually and 10 company-paid holidays.
• 6 weeks paid parental leave.

Conclusion

If you are a motivated and results-driven sales professional looking for a challenging role that offers growth opportunities and a chance to be part of a rapidly expanding company, we encourage you to apply for the Chat Support Representative position at blithequark. We are committed to building a diverse, inclusive, and authentic workplace, and we welcome applications from candidates who are passionate about delivering exceptional customer experiences and driving sales growth.

Don't meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At blithequark, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

blithequark is an Equal Employment Opportunity Employer, and we do not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by local, state, or federal laws.