Experienced Customer Experience Representative - Remote Call Center Agent for ENT-Focused Compounding Pharmacy

Join the Team at blithequark: Delivering Exceptional Patient Experiences in Healthcare

blithequark is a leading healthcare company specializing in customized medications for ear, nose, and sinus conditions. With a decade of consistent growth, we're dedicated to providing high-quality, affordable medications to patients nationwide. Our team values integrity, teamwork, and communication, and we're seeking a customer-focused professional to join our Customer Experience team as a Remote Call Center Agent.

About the Role

As a Customer Experience Representative at blithequark, you'll play a vital role in driving business growth by delivering exceptional patient experiences. You'll communicate directly with patients over the phone, processing a high volume of prescription orders daily while maintaining our high standards of customer satisfaction.

Key Responsibilities:

• Place and take a high volume of inbound and outbound calls to patients daily, ensuring timely and efficient communication.
• Verify patient information, including demographics, health history, current medications, and allergies, using our computer software.
• Educate patients on the process for customized compound medications, payment options, insurance, shipping, and proper medication use.
• Identify opportunities to recommend additional sinus treatment products to patients based on their needs.
• Collaborate with team members, including customer service representatives, pharmacists, and management, to provide accurate information.
• Respond to patient questions knowledgeably and efficiently, referring to the correct department when necessary.
• Utilize call scripting, training resources, and operational processes to stay efficient and organized in a fast-paced environment.
• Project a positive attitude and enhance every patient's experience with blithequark.
• Work fully remote while staying accountable to performance and activity metrics.

What We Offer

At blithequark, we're committed to providing a supportive and growth-oriented work environment. Here are some benefits and perks you can expect:

Compensation and Benefits:

• Competitive hourly rate of $19-21/hour with opportunities for incentives and prizes.
• Various bonuses and incentives based on performance.
• Paid Time Off.
• 401k matching.
• Health Care/Vision/Dental Benefits covering you and your family.
• Closed on Sundays.
• Paid holidays.
• Paid training and opportunities for growth within the company.

Work Environment and Culture:

• Flexible, remote work arrangement with a focus on work-life balance.
• Collaborative and dynamic team environment that values integrity, teamwork, and communication.
• Opportunities for professional growth and development.
• Company culture events and activities throughout the year.

About You

We're looking for a customer-focused professional with a passion for delivering exceptional experiences. To succeed in this role, you should:

Essential Qualifications:

• Experience working directly with customers in transactional sales or customer support.
• Comfortable reaching proactively to customers while handling inbound requests and inquiries daily.
• Proven track record of reaching performance metrics, including customer satisfaction and call center metrics.
• Excellent verbal and written communication skills with attention to detail.
• Ability to navigate multiple web-based platforms efficiently, including Google Suite, Salesforce, Slack, shared drives, and email.
• Motivated by directly impacting both company success and customer satisfaction.
• Service-oriented, willing to assist teammates and customers in all situations and work with all types of people to achieve goals.

Preferred Qualifications:

• No previous pharmacy or healthcare experience is required, but a background in customer service or sales is preferred.

Current Available Shifts:

We offer flexible scheduling options, including:

• Monday - Friday: 10:30 AM - 7:00 PM EST with rotating, half-day Saturdays (11:00 AM - 3:00 PM).
• Potential for this to switch to 11:30 AM - 8:00 PM EST in Fall 2024.

What We're Looking For

At blithequark, we're committed to delivering exceptional patient experiences and driving business growth. We're looking for a customer-focused professional who shares our values and is passionate about making a difference. If you're a motivated and service-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

How to Apply

If you're interested in joining our team as a Customer Experience Representative, please submit your application. We can't wait to hear from you and explore how you can contribute to our mission of providing high-quality, affordable medications to patients nationwide.

Note: blithequark cannot accept applications from residents of CA, NY, CO, MI, or IL.

Take a look at our company culture events throughout the years: https://flic.kr/ps/3WUAPo

Learn more about our process and service: https://flic.kr/p/2oECMVH