Experienced Customer Support Representative for Luxury Home Furnishings – Providing Exceptional Service via Chat, Call, and Email

Welcome to blithequark

At blithequark, we believe that your home should be a reflection of your personality, which is why we offer a wide range of luxury home furnishings. From sleek and modern pieces to timeless classics, we have something to suit every taste. As an authorized dealer of premium window coverings, we can help control home light with style. Our range includes everything from elegant drapes to practical blinds, all in a variety of fabrics, textures, and colors. But we're more than just a furniture store. Our team of experienced interior designers is always on hand to help clients bring their vision to life. Whether they're looking to refresh a single room or redesign an entire home, we can guide them through the process from initial concept to final installation.

Job Overview

We are seeking an experienced and skilled Customer Support Representative to join our team at blithequark. As a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and support via chat, call, and email. You will be responsible for managing order processing, handling customer inquiries, and resolving issues promptly. If you have excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Managing order processing for customers using proprietary order entry systems
• Working with customers, sales reps, and sales management over the phone and email to ensure seamless communication and issue resolution
• Handling incoming calls and emails from customers, addressing their queries, providing product information, and resolving issues promptly
• Demonstrating strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively
• Collaborating with our technical support and collection personnel to expedite orders and resolve customer problems
• Processing purchase orders and ordering restock of inventory to ensure timely and accurate order processing
• Maintaining relationships, gathering feedback, and following up with customers to ensure customer satisfaction
• Answering pricing and product inquiries, and executing contract maintenance and informing customers of pricing contract changes
• Performing other duties as assigned to support the team and contribute to the success of blithequark

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Great follow-up skills, excellent verbal and written communication skills, and the ability to write legibly with correct spelling, grammar, and punctuation
• A self-starter mentality, with the ability to work effectively in teams to achieve department objectives
• The ability to analyze situations and resolve problems, such as consolidating shipments from various suppliers and ensuring documentation for export is correct

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience in customer support or a related field
• Knowledge of luxury home furnishings and window coverings
• Experience working with proprietary order entry systems
• A certification in customer service or a related field

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: excellent verbal and written communication skills, with the ability to communicate effectively with customers, sales reps, and sales management
• Problem-solving skills: the ability to analyze situations and resolve problems in a timely and effective manner
• Time management skills: strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively
• Teamwork skills: the ability to work effectively in teams to achieve department objectives
• Adaptability skills: the ability to adapt to changing circumstances and priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to ongoing training and development opportunities, including:

• Product knowledge training to enhance your understanding of our luxury home furnishings and window coverings
• Customer service training to develop your skills and knowledge in delivering exceptional customer service
• Leadership development opportunities to support your career advancement goals
• Cross-functional training to broaden your understanding of our business and operations

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following values:

• Customer focus: we are committed to delivering exceptional customer service and support
• Teamwork: we work collaboratively to achieve our goals and objectives
• Innovation: we encourage creativity and innovation in our products and services
• Integrity: we operate with integrity and transparency in all our interactions

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $25-$45 per hour
• Medical, Dental, and Vision offerings
• Weekly Direct Deposit
• Paid Holidays and Personal Time Off
• 401(k) with match
• Voluntary Life and AD&D, Short/Long Term Disability, plus other voluntary coverages
• PrePaid Legal and Employee Assistance Programs

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support Representative, you will play a critical role in supporting our customers and contributing to the success of our business. Apply now to take the first step in your career with blithequark!