Experienced Customer Service Representative - Work from Home Opportunity with blithequark in Orlando
Transforming Healthcare, One Conversation at a Time
At blithequark, we're on a mission to bring our heart to every moment of your health. As a leader in the healthcare industry, we're committed to delivering enhanced human-centric care that's both personal and convenient. Our Pharmacy Benefit Manager (PBM) division is at the forefront of this effort, and we're seeking talented Customer Service Representatives to join our team in Orlando.
About the Role
As a Customer Service Representative at blithequark, you'll be the face of our organization, providing top-notch support to our members and clients. Your role will be to assist with inquiries related to pharmacy benefit plans, prescription insurance, medication coverage, and mail order prescriptions. You'll work in a fast-paced, dynamic environment, handling a variety of call types, including Commercial, Medicare Part D, Medicaid, and more.
Key Responsibilities
- Respond to inbound calls from members and clients, providing timely and effective solutions to their inquiries
- Offer personalized support, demonstrating empathy and patience in your interactions
- Stay up-to-date on industry developments and evolving client needs, ensuring you're equipped to address complex issues
- Utilize your problem-solving skills to resolve issues and improve the overall customer experience
- Maintain accurate records and update systems as needed
- Participate in ongoing training and development to enhance your skills and knowledge
Essential Qualifications
To succeed in this role, you'll need:
- 1 year of experience in a customer-facing environment, such as a call center, retail, or hospitality setting
- Proficiency in Windows-based applications and a strong technical foundation
- A high school diploma or equivalent experience
- Excellent communication and interpersonal skills, with the ability to convey complex information in a clear and concise manner
Preferred Qualifications
While not required, the following qualifications can give you a competitive edge:
- Associate's degree or equivalent experience
- At least 6 months of experience in the healthcare industry
- A proven track record of problem-solving and conflict resolution
- A patient and helpful demeanor, with a genuine concern for improving the customer quality of life
What We Offer
At blithequark, we're committed to supporting our colleagues and their families. Our comprehensive benefits package includes:
- Medical, dental, and vision insurance
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Term life insurance and short-term and long-term disability benefits
- Tuition reimbursement and education assistance programs
- A CVS store discount and other discount programs with participating partners
- Paid Time Off (PTO) and paid holidays throughout the calendar year
Work Environment and Culture
As a Work from Home Customer Service Representative, you'll enjoy the flexibility to work from the comfort of your own home. Our comprehensive training program will ensure you're equipped to succeed in this role, and our ongoing support will help you stay connected with the blithequark team.
We're proud of our culture, which is built on our Heart At Work Behaviors. We value colleagues who are passionate, empathetic, and committed to delivering exceptional customer service. If you're a team player who is driven to make a difference, we encourage you to apply.
Career Growth Opportunities
At blithequark, we're committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to advance to REP II and III roles, and our Career Mapping guide will help you chart your path to success.
Compensation and Pay Range
The typical pay range for this role is $17.00 - $25.65 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
How to Apply
If you're ready to join a team that's passionate about transforming healthcare, we encourage you to apply. Our application process is straightforward:
- Submit your application online
- Complete our Online Virtual Job Tryout (Interview Platform) to learn more about the position and showcase your skills
We don't discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Join us at blithequark, where we're bringing our heart to every moment of your health. Apply today and take the first step towards a rewarding career in customer service!
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