Experienced Air Customer Service Agent - Remote US Opportunity with blithequark

Join blithequark as a Remote Air Customer Service Agent and Embark on a Rewarding Career in the Travel Industry

At blithequark, we're passionate about delivering exceptional customer experiences and creating unforgettable travel memories. As a leader in the hospitality and travel industry, we're committed to fostering a culture that values integrity, fairness, and professionalism. We're now seeking an experienced Air Customer Service Agent to join our team on a remote basis, working with guests and travel agents across the US.

About the Role

As an Air Customer Service Agent at blithequark, you'll be the primary point of contact for guests and travel agents, providing timely and effective support for air travel-related issues. You'll work collaboratively with our teams to ensure seamless travel experiences, resolve complex problems, and exceed customer expectations.

Key Responsibilities

• Respond to phone calls, chat messages, emails, and voicemails regarding air travel issues, providing accurate and prompt solutions.
• Manage major schedule changes, perform ticketing activities (issuance, refunds, exchanges, etc.), and ensure compliance with airline regulations.
• Troubleshoot and resolve incomplete Passenger Name Records (PNR) due to missing TSA data or airfares, and realign pricing to collect additional revenue.
• Certify air tickets issued for passengers, update ticket match exception reports, and assign ancillary services as requested.
• Process guest entertainment, crew executive travel, and VIP requests, and communicate effectively with port agents, hotels, and ground transportation.
• Research air schedules booked for crew outside of budget and process last-minute crew changes.
• Provide next-port protection coverage (flight re-accommodation) to accommodate passengers when needed.
• Demonstrate commitment to blithequark's core values, Culture Essentials, and customer satisfaction.
• Perform additional duties as assigned by leadership, including working shipboard email inboxes and supporting travel agents with enroute issues.

Requirements and Qualifications

To succeed in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center environment.
• Proficiency in Microsoft Word, Excel, and Outlook, with excellent phone and customer service skills.
• Effective communication skills (verbal and written) to interact with travel suppliers, port agents, crew members, employees, and management.
• In-depth knowledge of the Sabre airline reservation system, including creation of air bookings, ticketing, exchanges, pricing, routing, and queue processing.
• Ability to work independently in a remote environment, with a strong commitment to delivering exceptional customer experiences.
• Legal authorization to work in the United States (blithequark is unable to sponsor or take over sponsorship of employment visas at this time).

Preferred Qualifications

• Previous experience with airline reservation systems, such as Sabre.
• Familiarity with travel industry regulations, including TSA requirements.
• Excellent problem-solving skills, with the ability to think critically and resolve complex issues.

What You Can Expect from blithequark

At blithequark, we offer a comprehensive benefits package, including:

• Cruise and travel privileges for you and your family.
• Health benefits, 401(k), and Employee Stock Purchase Plan.
• Training and professional development opportunities, including tuition and professional certification reimbursement.
• Rewards and incentives to recognize your hard work and dedication.
• A competitive base hourly range of $15.91 to $21.49, depending on your qualifications and experience.

Our Culture and Values

At blithequark, we're committed to creating a culture that values integrity, fairness, and professionalism. Our Culture Essentials and Core Values guide our behavior and decision-making, ensuring that we always prioritize the well-being of our guests, employees, and the communities we serve. We're proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds and perspectives.

Americans with Disabilities Act (ADA) Compliance

blithequark is committed to providing reasonable accommodations for individuals with disabilities, as required by applicable laws. If you require assistance during the application process, please contact our recruitment team at [email protected].

Join Our Team

If you're a motivated and customer-focused professional looking for a rewarding career in the travel industry, we encourage you to apply for this exciting opportunity as an Air Customer Service Agent at blithequark. With our comprehensive benefits package, competitive compensation, and commitment to employee development, we're confident that you'll thrive in this role and contribute to our mission to deliver exceptional customer experiences.

Apply now and take the first step towards a fulfilling career with blithequark!