Experienced Full-Time Remote Customer Service Specialist - Dental Product Support and Solutions

Join the blithequark Team: Delivering Exceptional Customer Experiences in Dental Product Support

blithequark is a fast-growing, family-owned business revolutionizing the dental industry with our innovative over-the-counter online dental products and solutions. We're dedicated to improving the quality of life for denture wearers who struggle with ill-fitting dentures. As a customer-centric organization, we're seeking a highly skilled and compassionate Remote Customer Service Specialist to join our team. As a Remote Customer Service Specialist, you will be the face of blithequark, providing top-notch support to our customers and helping them navigate our products and services.

About blithequark

At blithequark, we're passionate about making a positive impact on people's lives. Our mission is to provide innovative dental solutions that enhance the quality of life for denture wearers. We're a dynamic team of professionals who value customer satisfaction, teamwork, and continuous learning. Our company culture is built on the principles of respect, empathy, and excellence. We believe in fostering a collaborative and inclusive work environment that encourages growth, creativity, and innovation.

Job Summary

As a Remote Customer Service Specialist at blithequark, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, providing product and service information, and resolving customer inquiries and concerns. You will be the primary point of contact for our customers, and your goal will be to ensure their satisfaction and loyalty to our brand. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide product application guidance and step-by-step assistance to customers via inbound and outbound calls
• Troubleshoot and resolve product or application issues, concerns, and complaints in a timely and professional manner
• Document and update customer follow-up records to ensure accurate tracking and resolution of customer inquiries
• Work cooperatively and efficiently with the team to provide excellent customer service to all customers
• Develop and maintain a knowledge base of evolving products and services to stay up-to-date on the latest offerings
• Build rapport with customers and team members to foster a positive and supportive work environment
• Deescalate unhappy customers and resolve conflicts in a professional and courteous manner

Essential Qualifications:

• 1 year of experience in Customer Support & Client Services Occupations (Required)
• Initiative, reliability, dependability, resourcefulness, and a "can-do" attitude
• Assertiveness and confidence in communicating with customers and team members
• Respectful demeanor and ability to maintain a positive tone in challenging situations
• Ability to take instruction and be coachable, with a willingness to learn and grow
• Previous experience in customer service (Required)
• Previous experience in a dental office (Preferred)

Preferred Qualifications:

• Positive, friendly, patient, and professional demeanor
• Excellent written and verbal communication skills, with the ability to effectively communicate with customers and team members
• Ability to prioritize and multitask in a fast-paced environment, with excellent organizational and time management skills
• Computer literacy and ability to learn several platforms, with a strong technical aptitude
• Stable high-speed internet and a remote work space free of noise and distractions
• Technology savvy, with a willingness to adapt to new technologies and systems

What We Offer:

• Competitive hourly rate: $18.00 - $22.00 per hour
• On-the-job training and professional development opportunities
• Paid time off and flexible scheduling
• Remote work arrangement, with the flexibility to work from home
• Opportunities for career growth and advancement within the company
• A dynamic and supportive work environment that values employee satisfaction and well-being

Why Join blithequark?

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of continuous learning and growth, and we're dedicated to providing our employees with the tools and resources they need to succeed. As a Remote Customer Service Specialist at blithequark, you'll have the opportunity to make a real difference in the lives of our customers, while also growing your skills and advancing your career.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can join our team!

Conclusion:

As a Remote Customer Service Specialist at blithequark, you'll have the opportunity to deliver exceptional customer experiences, grow your skills, and advance your career in a dynamic and supportive work environment. We're committed to creating a culture of excellence, innovation, and customer satisfaction, and we're looking for talented individuals who share our values and vision. If you're ready to take your career to the next level and make a real difference in the lives of our customers, apply now to join the blithequark team!