Experienced Remote Customer Service Representative - Eye-Wear Industry Expert Needed at blithequark

Join blithequark, a Leader in the Eye-Wear Industry, as a Remote Customer Service Representative

blithequark is revolutionizing the way the world sees, one customer interaction at a time. As one of the largest eye-wear companies globally, blithequark is committed to delivering exceptional customer experiences. We're on the hunt for a highly skilled and dedicated Remote Customer Service Representative to join our dynamic team. If you're passionate about providing top-notch service and have a knack for resolving customer issues efficiently, we want to hear from you.

About the Role

As a Remote Customer Service Representative at blithequark, you'll be the frontline ambassador for our brand, handling a high volume of customer calls with poise and professionalism. Your mission will be to address customer inquiries, resolve issues, and provide support in a timely and effective manner. This is a fantastic opportunity to work with a global leader in the eye-wear industry and be part of a team that values customer satisfaction above all else.

Key Responsibilities

• Respond to incoming customer calls, processing orders and addressing a variety of customer requests in a professional and courteous manner.
• Troubleshoot customer complaints and issues, determining the best course of action for resolution and ensuring customer satisfaction.
• Accurately document customer interactions, tracking call types and maintaining detailed records.
• Uphold high customer service standards, ensuring that support service levels are consistently met or exceeded.
• Take ownership of follow-up interactions with customers to resolve inquiries regarding order status, shipping, and stock availability.
• Manage inbound phone calls for up to 90% of your assigned shift, demonstrating excellent time management and prioritization skills.
• Perform additional duties as assigned, showcasing flexibility and a willingness to adapt to changing needs.

Essential Qualifications

To succeed in this role, you'll need:

• To reside within a 2-hour radius of Port Washington, NY.
• A high school diploma or GED equivalent.
• A minimum of 1 year of experience in a high-volume call center environment.
• Excellent telephone etiquette and strong verbal and written communication skills.
• Proven listening and comprehension skills, with the ability to understand and address customer needs effectively.
• A team-oriented mindset with strong interpersonal skills.
• The ability to remain composed under pressure, handling difficult customer situations with professionalism.
• Strong PC skills, including proficiency in MS Office (Word and Excel).
• A strong command of English, with good grammar and comprehension skills.
• The ability to connect via a hardwired/ethernet connection (no hotspots or WiFi).

Preferred Qualifications

While not mandatory, the following qualifications can give you a competitive edge:

• A background in the medical field (medical billing, claims experience, or in-office experience) or insurance experience.
• SAP experience.
• Previous experience in the optical industry.
• Bilingual skills, particularly in French, are highly valued.

What We Offer

At blithequark, we're committed to the growth and development of our team members. As a Remote Customer Service Representative, you can expect:

• A competitive hourly rate of $17.50 for English-speaking candidates and $20.00 for bilingual French-speaking candidates.
• A structured shift schedule (11:00 AM - 7:15 PM) and paid training schedule (9:00 AM - 5:00 PM) for 2 weeks.
• A temp-to-hire position, offering a pathway to permanent employment.
• Opportunities for career growth and professional development within the company.
• A dynamic and supportive work environment that values work-life balance.
• Equipment provided for the duration of your assignment.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive culture. As a remote worker, you'll be part of a distributed team that collaborates and communicates effectively to achieve common goals. We're committed to providing the tools and resources you need to succeed in your role.

Why Join blithequark?

blithequark is an industry leader with a global presence, offering a unique blend of innovation, customer focus, and teamwork. By joining our team, you'll become part of a dynamic organization that's shaping the future of eye-wear. You'll have the opportunity to develop your skills, advance your career, and make a meaningful contribution to our mission.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application to be considered for the Remote Customer Service Representative role at blithequark. Due to the anticipated high volume of responses, only qualified candidates will be contacted.

For any questions or concerns, please don't hesitate to reach out to our recruiter at [email protected].

Join blithequark and become part of a team that's changing the way the world sees. Apply now and take the first step towards a rewarding career in customer service with a global industry leader.