Remote Customer Service Professional - Join blithequark's Award-Winning Team with Competitive Pay ($15-$17.50/hr) and Opportunities for Growth

Transform Your Career with blithequark: A Leader in Customer-Centric Services

At blithequark, we're not just a company; we're a community that puts people first. With a rich history of delivering exceptional customer service and a commitment to the well-being of our employees, blithequark is the perfect place for those looking to make a meaningful impact in their careers. As a Remote Customer Service Professional, you will be the heartbeat of our operations, working closely with customers to understand their needs and provide tailored solutions. If you're passionate about delivering outstanding service and are looking for a dynamic work environment with opportunities for growth, we encourage you to explore this exciting opportunity.

About blithequark

blithequark is a privately-owned company with a strong presence in the financial services sector, employing roughly 2,000 individuals across four locations. Our culture is built on the principles of putting people first, fostering an environment where our employees can thrive both personally and professionally. We pride ourselves on our comprehensive benefits package, performance incentives, and opportunities for career advancement. Our commitment to giving back to the community is evident in our significant volunteer efforts and epic employee celebrations.

About the Role

As a Remote Customer Service Professional at blithequark, you will play a pivotal role in representing our brand and services while helping our customers achieve their financial goals. Your day-to-day responsibilities will include:

• Responding to inbound customer inquiries via phone, providing timely and effective solutions to their concerns.
• Troubleshooting customer issues with a proactive and customer-centric approach.
• Serving as an advocate for customers, ensuring their needs are met with empathy and professionalism.
• Engaging with customers to understand their financial situations and offering appropriate solutions.
• Maintaining a high level of product knowledge to effectively address customer queries.

This role is not just about customer service; it's about building a career. Our promote-from-within philosophy has enabled many of our Customer Service Professionals to advance into various roles within blithequark, making it a launching pad for long-term career development.

Work Schedule and Flexibility

We offer both full-time and part-time hours to suit different needs:

• Full-time hours: Monday - Thursday 12:30 p.m. - 9:00 p.m., Friday 10:30 a.m. - 7:00 p.m.; every other Saturday 8:00 a.m. - 4:30 p.m.
• Part-time hours: 20 - 35 hours per week, with schedules available on Monday - Thursday 2:00 p.m. - 9:00 p.m., Friday 12:00 p.m. - 7:00 p.m.; every other Saturday 8:00 a.m. - 4:30 p.m.
• Various split shifts are available upon request, offering flexibility for our remote workforce.

Location and Eligibility

This remote opportunity is open to candidates residing within the states of South Dakota, Iowa, or Minnesota, with a home address within 100 miles of our physical blithequark location. You can check your eligibility by measuring the distance between your home and our location.

Technology and Equipment

To ensure you have the tools needed for success, blithequark will provide:

• A PC and necessary peripherals.
• A headset for customer calls.
• Telephone and Vonage box.
• Access to our software functionality.

You'll need:

• High-speed internet access via DSL or cable modem (wireless connections are not acceptable).
• A smart cell phone for security token applications.

Comprehensive Training and Development

To equip you for this role, we offer an extensive paid training program, lasting up to 3 weeks. Additionally, we provide ongoing training opportunities to support your continuous improvement and career growth.

You're a Great Fit If...

You're highly motivated, enjoy being rewarded for your efforts, and are energized by challenges. As a strong communicator with a passion for helping others, you embody the qualities we look for in our Customer Service Professionals.

Culture and Total Rewards

At blithequark, we believe our employees are our most valuable resource. Our culture is centered around treating everyone with value, respect, and reward. We offer:

• A competitive compensation package starting at $15/hr.
• Incentives for top performers, with the top 75% of Customer Service associates eligible.
• Opportunities for career advancement, with the potential to promote twice within the first year.
• Comprehensive medical benefits for those working 20+ hours/week, along with free dental and vision coverage.
• Generous time off plans, including PTO, Sick Pay, and Bonus Days.
• A 401(k) plan with a dollar-for-dollar match up to 5% of total compensation.
• An Employee Wellness Program and special discounts on events.

Qualifications, Skills, and Behaviors

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• A customer-centric mindset with the ability to empathize and resolve issues.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Motivation to achieve performance goals and grow within the company.

While specific educational backgrounds and experiences are beneficial, we're more interested in your potential, attitude, and fit with our company culture.

Join blithequark: Where Your Career Thrives

If you're looking for a career that offers more than just a job, we invite you to join blithequark. With our commitment to employee development, comprehensive benefits, and a culture that puts people first, you'll have the opportunity to grow professionally and personally. Apply now to become a part of our award-winning team and start your journey towards a rewarding career.

blithequark is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or any other protected group.