**Experienced Remote Netflix Customer Service Representative - HR Shared Services Team**

Join the World's Leading Streaming Entertainment Provider and Be Part of a Dynamic Team!

Are you a motivated and customer-focused individual looking for a new challenge? Do you have a passion for delivering exceptional service and ensuring seamless experiences for employees and customers alike? Look no further! Netflix, the world's main streaming leisure provider, is seeking a talented and experienced Customer Service Representative to join our HR Shared Services team from the comfort of your own home.

About Netflix

With 236 million paid memberships in over 234 nations, Netflix is the leading streaming entertainment provider, offering a vast library of TV series, documentaries, feature films, and mobile video games across a wide range of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-linked screen, without advertisements or commitments. Our platform is designed to provide an exceptional viewing experience, and we're committed to ensuring that our employees and customers receive the same level of excellence.

Job Overview

This role is an exciting opportunity to join our HR Shared Services team as the primary point of contact for all HR inquiries, from initial requests to fulfillment. As a Netflix Customer Service Representative, you will work closely with our local and global talent teams to identify solutions and resolve employee issues in a timely manner, leveraging Workday transactions and data input & accuracy. You will be expected to be independent, proactive, and customer-focused, with excellent stakeholder management skills.

Key Responsibilities

• Worker Data Management: Ensure the accuracy of employee data by managing employee structures and processes, and performing regular audits to guarantee data integrity and functionality.
• HR Applications Support: Assist with applications that impact all personnel, ensuring they run smoothly and efficiently, allowing employees to focus on delivering exceptional work.
• Process Improvement: Research and implement new tools and strategies to simplify, optimize, and automate work across our Talent organization, driving continuous improvement and innovation.
• HR Knowledge Base Management: Help create, write, and manage our HR knowledge base for employees, providing a centralized resource for HR-related information and support.
• New Employee Services: Assist with analyzing, intaking, and operationalizing new employee services, from pre-hire to offboarding, ensuring a seamless experience for new hires and departing employees.
• Data Analysis and Reporting: Perform data audits and analysis to identify discrepancies and areas for improvement, providing insights and recommendations to stakeholders.

Essential Qualifications

• Workday HCM Experience: Demonstrated expertise with the Workday HCM tool, including data management, reporting, and analytics.
• Mass Uploads (EIB) Experience: Proven experience with Mass Uploads (EIB) and data migration.
• Project Management and Communication: Strong project management, communication, and customer service skills, with the ability to work effectively with stakeholders at all levels.
• Analytical Skills: Intermediate to advanced proficiency in Excel and data analysis, with the ability to interpret complex data sets and provide actionable insights.
• Problem-Solving: Ability to troubleshoot complex issues using rigorous judgment and problem-solving strategies.
• Education: A degree in HR, Business, IT, or a related field is preferred but not required.
• Experience: Experience in Workday Data Analyst, HR, or as a HR Generalist is highly desirable.
• Zendesk Experience: Experience with Zendesk ticketing system is a plus.

What We Offer

As a Netflix employee, you can expect:

• Competitive Salary: A benchmarked salary that reflects your skills and experience.
• Comprehensive Benefits: A range of benefits, including health, dental, and vision insurance, 401(k) matching, and more.
• Opportunities for Growth: Professional development and growth opportunities, including training, mentorship, and career advancement.
• Flexible Work Environment: The ability to work from home and enjoy a flexible schedule.
• Dynamic Culture: A fast-paced, innovative, and inclusive culture that values diversity, equity, and inclusion.

Why Join Us?

At Netflix, we're committed to creating a workplace that is inclusive, diverse, and rewarding. We believe in empowering our employees to take ownership of their work and providing them with the tools and resources they need to succeed. As a Customer Service Representative, you'll have the opportunity to make a real impact on our employees' experiences and contribute to our mission to provide exceptional service.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply! Even if you don't feel like a perfect match, we'd love to hear from you. We're looking for great people to join our friendly team and contribute to our mission.

Don't miss this opportunity to join the world's leading streaming entertainment provider and be part of a dynamic team! Apply now and take the first step towards a rewarding career with Netflix.