Experienced Remote Customer Service Specialist – Tier 1: Deliver Exceptional Customer Experiences and Grow Your Career with Blithequark

Join the Blithequark Team and Unlock Your Career Potential

Are you looking for a fulfilling and challenging career in customer service? Do you want to work from the comfort of your own home and have a flexible schedule? Look no further than Blithequark! We're seeking highly skilled and motivated Remote Customer Service Specialists to join our team and help us deliver exceptional customer experiences. As a Customer Service Specialist with Blithequark, you'll have the opportunity to grow your career, develop new skills, and work with a talented team of professionals.

About Blithequark and the Industry

Blithequark is a leading provider of customer service solutions, and we're committed to delivering exceptional experiences to our customers. Our industry is fast-paced and constantly evolving, and we're looking for talented individuals who are passionate about customer service and want to make a difference. As a Remote Customer Service Specialist with Blithequark, you'll be part of a team that's dedicated to providing top-notch service and support to our customers.

Job Summary

As a Remote Customer Service Specialist – Tier 1 with Blithequark, you'll be responsible for providing exceptional customer service to our clients via phone, email, and chat. You'll work from the comfort of your own home and be part of a dynamic team that's dedicated to delivering outstanding customer experiences. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career, we want to hear from you!

Key Responsibilities

• Interact with customers daily and use techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries.
• Actively resolve complaints and concerns within the queue.
• Investigate billing and fraudulent activity concerns.
• Process account requests.
• Provide guidance with product features and properly diagnose hardware/software issues.
• Screen sharing to resolve technical issues as needed.
• Coordinate appointments for further troubleshooting and maintenance.
• Research articles and work instructions to efficiently resolve inquiries.
• Properly document notes and effectively summarize conversation details.
• Openly accept feedback, coaching, and training to further develop skills.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or GED required.
• Ability to build rapport and trust with people quickly.
• Able to articulate thoughts clearly and concisely.
• Solicit feedback openly and adjust accordingly.

Preferred Qualifications:

• Familiarity with iOS and/or MacOS, or comparable technology.

What We Offer

Compensation and Benefits:

• Competitive pay rate of $17.85/hr.
• Earning potential up to $18.74/hr. within the program as your career progresses and competencies are assessed.
• Paid time off and paid holidays.
• Voluntary health and retirement benefits.
• Access to our “Perk spot” program which offers discounts and rebates on goods and services from today’s best-known brands.
• Opportunities to take advantage of our education and learning discounts.

Work Environment and Culture:

• Work from home positions – you provide the internet, and we provide the equipment!
• Collaborative and dynamic team environment.
• Opportunities for career growth and development.
• Recognition and rewards for outstanding performance.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service Specialist, you'll have access to training and development programs that will help you improve your skills and advance your career. You'll also have opportunities to move into leadership roles or specialized positions within the company.

Training and Development:

• 5 weeks of paid training.
• Training will be comprised of self-led activities/instructor-led curriculum and on-the-job training.

Schedule and Requirements

• Location: Work from Home – must reside in Texas or Tennessee only to qualify.
• Schedule: A minimum of 38 hours/week will be scheduled between 12pm-10pm CST.
• Due to business needs, schedules will be comprised of evenings, weekends, holidays, and overtime will be scheduled as necessary.
• Start and end times will vary.

How to Apply

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career, we want to hear from you! To apply, please:

• Interview from the workspace that you plan to work from.
• Have your photo ID with you.
• Have a piece of mail to verify your address.

Don't miss this opportunity to join our team and start your career with Blithequark! Apply today and take the first step towards a fulfilling and challenging career in customer service.

At Blithequark, we're committed to helping you discover what's next in your career. Join our team today and start building a brighter future!