Senior Statistics Architect - Transforming Voice of Customer Insights at blithequark

Unlock Your Potential as a Senior Statistics Architect at blithequark

At blithequark, we pride ourselves on fostering an environment where every colleague's contributions are valued, and their growth is nurtured. As part of our team, you'll be an integral part of our mission to deliver the world's best customer experience, guided by our core values and a commitment to integrity. We're seeking a highly skilled Senior Statistics Architect to join our Customer Listening Team in Costa Rica, working remotely with a competitive hourly rate of $35.

About blithequark and the Customer Listening Team

blithequark is at the forefront of customer experience innovation, with over 5 million surveys received from clients annually across consumer, business, and service provider areas. Our Customer Listening Team plays a pivotal role in managing the end-to-end Voice of the Customer process, which includes designing and programming customer experience surveys in over 10 languages across more than 20 countries. As a Senior Statistics Architect, you will be instrumental in transforming and innovating this process, leveraging cutting-edge technologies to drive insights and improve customer satisfaction.

Key Responsibilities

• Collaborate with utility teams to define, frame, and capture business needs, driving the transformation of Voice of the Customer methods and data within the Cornerstone Big Data Platform.
• Design and build robust data model architecture to facilitate efficient data processing and standardized metric definitions, ensuring data quality and accuracy through rigorous testing.
• Enable big data and batch/real-time analytical solutions using transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python, delivering innovative solutions that meet business requirements.
• Provide recommendations to enhance competencies and drive efficiency in computing programs using the big data ecosystem, promoting automation where possible.
• Drive consumer tale analysis and elaboration, design and development of software programs, testing, and builds automation tools, ensuring seamless integration and delivery.
• Proactively identify and automate manual tasks to improve quality and efficiency, working closely with partners from various teams to prioritize, define, develop, and test data for various use cases.

Essential Qualifications and Skills

To excel as a Senior Statistics Architect at blithequark, you should possess:

• Hands-on development experience with Hive/Hadoop, PySpark, Python, and shell scripting languages for data-driven tasks, with a minimum of 3+ years of experience.
• Strong understanding of development launch management and troubleshooting for data-driven projects.
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups.
• Ability to collaborate effectively with relationship managers and product owners to understand functional requirements and translate them into technical deliverables.

Preferred Qualifications

• Experience working in a big data environment with a focus on customer insights and analytics.
• Knowledge of statistical modeling and data analysis techniques, with the ability to apply these to drive business decisions.
• Familiarity with cloud-based technologies and platforms, such as Qualtrics, is a plus.

Career Growth and Learning Benefits

At blithequark, we're committed to the growth and development of our colleagues. As a Senior Statistics Architect, you'll have access to:

• Career improvement and education possibilities, enabling you to stay ahead in your field.
• Opportunities to work on high-impact projects that drive business outcomes and customer satisfaction.
• A collaborative and dynamic work environment that encourages innovation and learning.

Work Environment and Company Culture

blithequark prioritizes the well-being of our colleagues, offering:

• A flexible working model with hybrid, onsite, or virtual arrangements depending on the position and business need.
• Generous paid parental leave policies, supporting work-life balance.
• Free access to global on-site health facilities staffed with nurses and doctors, promoting physical health.
• Confidential counseling support through our Healthy Minds program, supporting mental well-being.

Compensation and Benefits

We offer a comprehensive compensation package that includes:

• Competitive base salaries.
• Bonus incentives, recognizing your contributions to our success.
• Support for financial well-being and retirement, helping you plan for the future.

Join blithequark: Where Your Contributions Matter

If you're passionate about leveraging data insights to drive customer satisfaction and business growth, we invite you to join us as a Senior Statistics Architect. At blithequark, you'll be part of a team that values integrity, innovation, and inclusivity. Apply now to be part of our mission to deliver the world's best customer experience.

Apply Now!

For more exciting opportunities, click here to explore our latest job listings.